If you have booked the incorrect time, date, venue, seating or event in error, please be advised that refunds and exchanges are generally only available where an event has been cancelled or rescheduled or where New Zealand Consumer Law applies. Refund and Exchange requests are subject to conditions that are outlined in our Purchase Policy.

It is for this reason that our systems confirm your purchase with you several times prior to the payment stage, and we always recommend checking your booking details very carefully before making payment.

If you have noticed that your booking is incorrect on the same date (not 24-Hour period) as you made the booking, please call us on 09 970 9711.

Our operating hours are 9 am - 5pm, 7 days a week. (Closed Christmas Day and Boxing Day).