Elton John said, "I've been enjoying my time at home with the family while the world navigates its way through the COVID pandemic. But, I really miss being on the road and performing for my beloved fans in my Farewell Yellow Brick Road Tour. While the scientists are making great progress, we are making big plans for a return to touring that will allow us to ensure the health and safety of everyone."

Tickets to each of Elton’s last two Mt Smart concerts will be valid for the corresponding scheduled 2023 new dates

Friday 15 January 2021 = Friday 27 January 2023

Saturday 16 January 2021 = to Saturday 28 January 2023

Can't Make it? We are sorry to hear that.

If you require a refund please read the following instructions carefully. When submitting your request, please follow the below instructions to ensure a timely response.

Select the Topic:

Cancelled/Altered Event

Specify Request Type:

If the card used to make the purchase has changed, please make sure you select the correct option from the list and attach the right form.

Please note that if only the expiry date has changed you only need to provide the new expiry, to do this select 'Only my Expiry Date has changed' and the date from the calendar. Use the last date of the month if your card does not have a specific expiry date. Do not fill out an EFT Form.

Subject: (This is very important)

If you require a refund for all the tickets in your order please use the subject: Full Refund and the Event Name

If part of your group is still attending please use the subject: Partial Refund and the Event Name

Booking Reference:

You must supply your booking reference in this format 12-34567 (no other characters) if you have multiple orders please split these with a forward slash /

Event Name:

Select your Event Name from the drop down menu. If your Event Name is not there, select 'Other' and add your Event Name

Ticket Forward:

Please note that if you received tickets via Ticket Forward only the original purchaser/sender is to contact us as only they can receive a refund - if you are the receiver do not submit a request.

Select: 'Yes' if you are the Original Account holder and have forwarded tickets to another person

Select: 'No' If you did not use Ticket Forward. 

Question:

If you are only refunding part of your order and you have used the subject “Partial Refund” please quote which seat/s you want cancelled and refunded.

You can request a refund by clicking the "Submit a Request" button below.