We are contacting you regarding your tickets to JR Richards Live & Ekko Park at Tuning Fork on 24th April 2020.
A statement from the band:
Due to the ongoing Novel Coronavirus (Covid-19) outbreak, particularly in China and the Southeast Asian region, we unfortunately have had no choice but to postpone JR Richards' upcoming Asia-Pacific Tour (Malaysia, Singapore, Indonesia and New Zealand). Originally scheduled for April 2020, discussions are underway to reschedule the tour to the next suitable period later in the year. As much as we are disappointed with this decision, it is made purely in the best interests of everyone, in light of the current circumstances. Rest assured, for those who have purchased tickets for the original shows, their purchases shall be honoured via refunds.
We thank all fans and partners for their understanding. We shall make the necessary announcement once the rescheduled dates have been confirmed.
How do I get my refund?
If you booked online or over the phone, the credit card you used to purchase your tickets will be refunded automatically. The refund process can take up to 5 days. Once processed, please allow 3-5 days for the funds to show on both your balance and statement.
If the credit card used to make this has changed, your original card has expired or is no longer valid (prepaid Visa and MasterCard included), you’ll need to contact our Customer Service Team by clicking HERE and requesting a refund with your bank account details. Please remember to include your order number in your request.
If your tickets were purchased from a Ticketmaster outlet, you’ll need to return to that outlet with the tickets and credit card used to make the booking.