We are contacting you regarding your tickets to Wet Wet Wet at Bruce Mason Centre on Saturday 16th May 2020.
The Prestige Presents regrets to advise the cancellation of Wet Wet Wet’s New Zealand concerts scheduled for May 2020. Due to unforeseen logistical reasons the band have to return to the UK after their Australian tour where they have long standing touring and recording commitments to fulfil. The band said “We were really looking forward to playing for our fans in Auckland and Christchurch so we are incredibly disappointed to say the least that we can’t make it to New Zealand this time. We appreciate the support you have shown us and be assured that we will do absolutely everything possible to get down there and play as soon as we can”. Ticket holders for the Auckland and Christchurch shows will be contacted to arrange a full refund and all Australian shows will be performed as planned. We sincerely apologise to our New Zealand patrons for any inconvenience this cancellation may cause.
How do I get my refund?
If you booked online or over the phone, the credit card you used to purchase your tickets will be refunded automatically. The refund process can take up to 5 days. Once processed, please allow 3-5 days for the funds to show on both your balance and statement.
If the credit card used to make this has changed, your original card has expired or is no longer valid (prepaid Visa and MasterCard included), you’ll need to contact our Customer Service Team by clicking HERE and requesting a refund with your bank account details. Please remember to include your order number in your request.
If your tickets were purchased from a Ticketmaster outlet, you’ll need to return to that outlet with the tickets and credit card used to make the booking.