If you have recently received a voice mail message or text message about being relocated, here is some more information that we couldn’t fit into our message.

Firstly, we are sorry that you received this short message, in most cases we do endeavour to contact everyone by telephone, but in some cases, time can be of the essence and we may need to use other methods of contacting you in order to get the message out to you.

Why have I been moved?

In most cases, once the band or act has arrived in town and the production for the event is being set up, previously unrestricted seating may now have sight issues. To make sure you can see the show, we may need to move your seats to another location.

What do I need to do?

If your tickets were Print at Home, we'll send your new tickets to the email account used to purchase those tickets. Make sure you print those out before you leave and discard your previous ones because those will no longer work. If they don’t arrive before you leave for your event, don’t worry, once you get to the venue, see our Box Office team and they can assist you.

If these were purchased at an Outlet or you selected Post or Courier, you’ll need to take those tickets to our Box Office and one of our Box Office team members will swap these over for you. Just like the fans with Print at Home, these will no longer work. You’ll need to have some photo ID on you when you do so.

What if I have questions?

You can give us a call on 0800 111 999. Our operating hours are 9 am - 5 pm, 7 days a week (Closed Christmas Day and Boxing Day).