Ticketmaster sells tickets on the strict condition that all sales are final, there are no refunds, exchanges or cancellations except when required by law. Furthermore, Ticketmaster acts as the ticketing agent for those who are promoting or otherwise providing the event for which you have purchased tickets. Policies set forth by our clients, including venues, teams and theatres generally prohibit Ticketmaster from issuing exchanges after a ticket has been purchased. 

Refund and Exchange requests are subject to conditions that are outlined in our Purchase Policy. To view our Purchase Policy please click here.

Got a ticket that you can’t use? Perhaps consider Ticketmaster Resale – more information can be found here.