About Event Ticket Insurance
For covered events, you can insure your ticket purchase, up to $1000, against unexpected situations with Event Ticket Insurance. By having Event Ticket Insurance you can help protect yourself against many unforeseen circumstances that would cause you to cancel your entertainment plans. If you can't attend this event for a covered reason, including illness, airline delays, transport accidents and more, you'll be reimbursed for 100% of your ticket price including booking or transaction fees.
Who can purchase ticket insurance?
Anyone buying a ticket to an event through the Ticketmaster website will be given the option to purchase insurance at the time of payment. Insurance can be purchased up until midnight the day prior to the event when bought online during the event ticket transaction. If you are making a ticket purchase more than 30 days out from the event and you don’t opt to buy insurance during your ticket purchase, you may go back and purchase insurance on our ‘Second Chance’ website. You can find the link to this in the email confirmation you receive following your ticket purchase. Ticket insurance is only offered for events purchased online and cannot be offered through the Contact Centre or Outlets.
What are the ‘claimable circumstances’?
Ticketmaster’s ticket insurance is offered on behalf of Allianz Global Assistance. The most Allianz Global Assistance will pay on an unused ticket is $1,000. Ticket insurance covers the cost of the ticket and booking fees if you are unable to attend the event due to a claimable circumstance.
What sorts of things does it cover?
Claimable circumstances include: injury or sickness, transport accidents, vehicle breakdown, redundancy, death and more.
Please refer to the Policy Wording for full details of terms and conditions and limits and exclusions that apply.
What is the period of cover?
Cover starts as soon as the insurance is issued and ends when the event starts. If the event goes over a few days, the insurance ends at the start of the last day.
How to purchase Ticket Insurance?
Ticket insurance is offered as an opt-in during the online checkout process on the Billing Page.
If you are making a ticket purchase more than 30 days out from the event and you don’t opt to buy insurance during your ticket purchase, you may go back and purchase insurance on our ‘Second Chance’ website. You can find the link to this in the email confirmation you receive following your ticket purchase.
Please read the Policy Wording to understand if the insurance product meets your needs before purchasing.
Once your order is complete, information is included on the online confirmation page acknowledging that ticket insurance has been purchased. You will also receive a confirmation email stating that insurance was purchased.
What if I don’t purchase insurance during checkout?
You can still purchase ticket insurance from the ‘Second Chance’ website. A link to the second chance site is included on the confirmation page and confirmation email if the event date is more than 30 days away. If the event date is less than 30 days away, a second chance will not be available.
Cooling off Period and Refunds
Cooling off period
A 14-day cooling off period is applicable from the day the policy is issued. During this time, you can cancel and the full premium will be refunded (provided you have not travelled to the event and do not wish to make a claim against the policy). After the 14-day cooling off period, you can still cancel your policy but Allianz Global Assistance will not issue a refund.
Cancelling a policy
If you wish to cancel your policy, email your details including your policy number and customer name to:
ticketmasternz@allianz-assistance.com.au
Claims Process
How to lodge a claim:
In the event of a claim, contact Allianz Global Assistance by phone on 0800 400 959.
Following up a claim:
Contact the Allianz Global Assistance Claims Department by phone or email.
Turnaround time is approximately 10 working days but can take longer if additional investigation is required.
Allianz Global Assistance Contacts:
Customer Enquiries
0800 400 959
Claims Help Line
Phone: 0800 400 959
Email: travelclaims@allianz-assistance.com.au
This insurance is issued and managed by AGA Assistance Australia Pty Ltd ABN 52 097 227 177 (Incorporated in Australia) trading as Allianz Global Assistance and is underwritten by Allianz Australia Insurance Limited ABN 15 000 122 850 (Incorporated in Australia) trading as Allianz New Zealand. You should consider the Policy Wording before making any decisions about this insurance. Ticketmaster New Zealand Ltd, Company No. 1587278 arranges this insurance as agent of Allianz Global Assistance. For further information on Allianz Australia Insurance Limited's financial strength rating, please refer to the Financial Strength Rating and Overseas Policy Holder Preference Disclosure Notice.