What is Event Ticket Insurance?
With Ticketmaster’s Event Ticket Insurance, you can insure your ticket purchase up to a value of $1,000 per ticket. Event Ticket Insurance provides cover for qualifying unforeseen circumstances that would cause you to cancel your entertainment plans. If you are unable to attend the event for a covered reason, including illness, airline transport accidents and more, you'll be reimbursed for 100% of your ticket price including booking or transaction fees. To fully understand the cover provided by Event Ticket Insurance as well as terms, conditions, limits and exclusions, please read the Policy Wording in its entirety.
Please read on to see the answers to some frequently asked questions about Event Ticket Insurance, including how to make a claim.
How do I Purchase Event Ticket Insurance?
Insurance can only be purchased for online ticket bookings and only at the time of sale. Anyone buying a ticket to an event through the Ticketmaster website will be given the option to purchase insurance at the time of payment up until midnight on the day prior to the event. Insurance cannot be purchased during the event ticket transaction after midnight on the day prior to the event.
When does Event Ticket Insurance cover start and end?
Cover begins when we issue your Ticketmaster Event Ticket Insurance policy. Cover ends when the Event begins (or when the Event begins on the last day of the Event if the duration of the Event is more than one day) or a claim is made, whichever happens first.
How do I know I have successfully purchased Event Ticket Insurance?
Once your order is complete, information is included on the online confirmation page acknowledging that ticket insurance has been purchased. You will also receive an email from Allianz Partners with your Certificate of Insurance and Policy Wording enclosed.
Can I cancel Event Ticket Insurance?
If you decide that you do not want your Event Ticket Insurance policy, you may cancel it within 14 days after you are issued your Certificate of Insurance. You will be given a full refund of the premium you paid, provided you have not left your home to go to the event and you do not want to make a claim or to exercise any other right under your policy.
After this period you can still cancel your policy but Allianz Partners will not refund any part of your premium if you do.
If you wish to cancel your policy, email your details including your policy number to:
ticketmasternz@allianz-assistance.co.nz
How to make a claim
To make a claim please click here to be taken to our online claims portal.
You must:
1. Give us any information we ask for to support your claim, such as your original Ticket (or the barcode for the Ticket if it is an electronic ticket), police reports, medical reports or original receipts.
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Co-operate with us at all times in relation to the provision of supporting evidence and other such information we may reasonably require.
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Submit full details of any claim in writing within 30 days of the incident giving rise to the claim.
What documentation is required to make a claim
You must give us any information we reasonably ask for to support your claim at your expense, such as, but not limited to, police reports, valuations, medical reports, receipts or proof of ownership. If required, we may ask you to provide us with translations into English of such documents to enable us to carry out our assessment of your claim.
Important claims information
We will pay all claims in New Zealand dollars. We will pay you unless you tell us to pay someone else. The rate of currency exchange that will apply is the rate at the time you incurred the expense. An excess may apply to your claims as stated on your Certificate of Insurance. If you can make a claim against someone in relation to a loss or expense covered under this policy and you do not get paid the full amount of your claim, we will make up the difference. You must claim from them first.
Customer Enquiries
0800 400 959
Claims Help Line
Phone: 0800 400 959
Email: travelclaims@allianz-assistance.co.nz
Complaints
Please click here for details of our Internal and External Dispute Resolution Process.