The Book of Mormon at the The Civic for 17th March – 26th April 2020 has been cancelled.
Auckland Live and the producers of The Book of Mormon sincerely regret to advise that all performances of The Book of Mormon at The Civic in Auckland have been cancelled, effective from today 17 March, 2020.
Given the directive from the Government to slow the spread of COVID-19 by cancelling gatherings of 500 people or more in close proximity, it is not possible to continue the current season, and the Sunday 15 March performance was the season’s last.
For ticket holders booked to attend upcoming performances of The Book of Mormon, refunds will be processed automatically – you do not need to contact us. Please allow 3 – 5 working days for your refund to be processed.
If you have booked in person at a box office you need to return to the point of purchase with a form of identification for a refund.
While we are very sad to have to make this announcement, the health, safety and well-being of all who attend our shows will always be paramount, however we know this is incredibly disappointing news for our patrons.
Thank you for your understanding.
How do I get my refund?
If you booked online or over the phone, the credit card you used to purchase your tickets will be refunded automatically. The refund process can take up to 5 days. Once processed, please allow 3-5 days for the funds to show on both your balance and statement.
If the credit card used to make this booking has changed, or is no longer valid (prepaid Visa and MasterCard included), you’ll need to contact our Customer Service Team here and follow the instructions carefully. You do not need to contact us if your card remains valid.
If your original card has a new expiry date, you only need to provide the new expiry here.
If your tickets were purchased from a Ticketmaster outlet, you’ll need to return to that outlet with the tickets and card that was used to make the booking for your refund. Alternatively, you can also follow the instructions above and have your refund sent to your nominated bank account.