There are several reasons why your My Ticketmaster presale codeword may not be working, please check the suggested reasons below.
My Ticketmaster presale codewords are unique to each presale. Please copy the presale password directly from the presale Alert email into the password field. Your My Ticketmaster presale codeword will be different to the password you use to access your My Ticketmaster account and book tickets.
My Ticketmaster presale codewords are only valid for My Ticketmaster presale offers. Please make sure you are entering the presale codeword in the codeword field headed "My Ticketmaster Presale"
My Ticketmaster presales are only available during specific times. A My Ticketmaster presale email is sent in advance of the presale opening to give all members the same opportunity to book when the tickets are released. The opening and closing dates and times are listed towards the bottom of the presale Alert.