When a promoter advises us that an event is cancelled, Ticketmaster will make every attempt to contact patrons via email or phone call to notify them of the cancellation and the refund procedure.
Purchases made for a cancelled event made either online or via our Contact Centre are automatically refunded to the credit card used to purchase the tickets. This usually occurs within a week of the event being cancelled but can be delayed depending on factor out of our control. If the card used to purchase is no longer valid, the refund can only be processed by Direct Debit. You will need to contact our Customer Service department with your order number and a bank account number that we can transfer your refund directly into. To contact us with this information, please email fan.support@ticketmaster.co.nz.
If your tickets were purchased through a Ticketmaster Outlet, you will need to return with your tickets to that outlet to obtain a refund.
Alternatively, you can email fan.support@ticketmaster.co.nz with your order number and a bank account number that we can transfer your refund directly into.
Please note that direct debit refunds can only be requested by the account/credit card holder.