*** Please Read This Information Thoroughly ***
When a promoter advises us that an event is cancelled, Ticketmaster will make every attempt to contact patrons via email, SMS or phone call to notify you of the cancellation and the refund procedure.
In most cases, refunds will be automatically processed back to the credit card that was used to complete that transaction. Please do not contact us unless one of the following situations applies to you.
- The credit card used to make the purchase has expired
- The credit card used to make the purchase has been cancelled or the number has changed
Please note that direct debit refunds can only be requested by the account/credit card holder.
If you need to contact us, please follow the steps here. When submitting your request, it's imperative that you follow the instructions to ensure your request is actioned correctly.