*** Please Read This Information Thoroughly ***
When a promoter advises us that an event is cancelled, Ticketmaster will make every attempt to contact patrons via email, SMS or phone call to notify you of the cancellation and the refund procedure.
In most cases, refunds will be automatically processed back to the credit card that was used to complete that transaction. Please do not contact us unless one of the following situations applies to you.
- The credit card used to make the purchase has expired
- The credit card used to make the purchase has been cancelled or the number has changed
Please note that direct debit refunds can only be requested by the account/credit card holder.
These are the basic instructions of what to do if you need to contact us.
If you require a refund for a cancelled event and your card has either expired or changed, please follow the steps below. When submitting your request, it's imperative that you follow the instructions to ensure your request is actioned correctly.
Select the Topic:
Specify Request Type:
If the card used to make the purchase has changed, please make sure you select the correct option from the list and attach the right form.
Please note that if only the expiry date has changed you only need to provide the new expiry, to do this select 'Only my Expiry Date has changed' and the date from the calendar. Use the last date of the month if your card does not have a specific expiry date. Do not fill out an EFT Form
Subject: (This is very important)
If you require a refund to Bank Account, please use the subject: Bank Account Refund and your event name
If you require a refund to the same card but with a New Expiry, please use the subject: New Expiry Refund and your event name
You must supply your booking reference in this format 12-34567 (no other characters) if you have multiple orders please split these with a forward slash /
Select your event from the drop-down menu. If your event is not there, select 'Other' and type your event name.
Please note that if you received tickets via Ticket Forward only the original purchaser/sender is to contact us as only they can receive a refund - if you are the receiver do not submit a request.
Select: 'Yes' if you are the Original Account holder and have forwarded tickets to another person
Select: 'No' If you did not use Ticket Forward.
You can request a refund by clicking the "Submit a Request" button below.