How do I lodge a complaint? To lodge a complaint, please submit a request here and one of our Customer Service representatives will personally look into your concerns. Please make sure to include your order number if relevant to your complaint. Related articles How do I speak to a real person? Can I upgrade my tickets? I requested my tickets to be posted, however my tickets have not arrived. What should I do? My tickets did not arrive, so I didn't go to my event. Can I get a refund? How do I access the My Ticketmaster Presales?