The queue function on the website is the estimated time before a slot is available to search for tickets, based on the length of time patrons at the front of the queue are taking to complete their transaction. At the beginning of the onsale, patrons have spent only a minute or so on their transaction, even if it's incomplete, and therefore the average wait time is very low. As patrons take the usual four or five minutes to complete transactions, the wait time will go up as the number of people in the queue ahead of you is multiplied by the time to complete transactions. Obviously, as you get closer to the front of the queue, the time will typically drop but may vary. Once you reach the front of the queue, the system will look for tickets for you. There is, however, no guarantee that patrons in front of you in the queue may not have exhausted the allocation. Please don't be concerned about variations in the wait time, this is part of the normal functioning of the website and doesn't affect your place in that queue.
Articles in this section
- Introducing the Kiri Te Kanawa Theatre
- Delete your MyTicketmaster account
- I haven't received my tickets, can I have them emailed to me?
- Why is there a Levy Fee on my ticket purchase?
- Where is the seating chart for a specific event?
- Why do you request my address, post code and or phone number during the booking process?
- Postcodes are now compulsory when making Ticket Purchases with Ticketmaster
- Why isn't my temporary password working?
- Why is the Online Security Check so difficult?
- Why am I receiving TicketAlerts?