We are contacting you regarding the upcoming season of Mary Poppins at the Bruce Mason Centre.
The Amici Trust Board, the G&T Productions Directors take the health, safety and wellbeing of our audiences, theatre staff, cast, crew, volunteers and contractors very seriously.
We are constantly monitoring this situation closely and in line with the latest COVID-19 advice, detailed yesterday by the New Zealand Government, regarding the cancelling of gatherings and public events of 500 or more people held outdoors or indoors, we regret to advise that the April season of Mary Poppins at the Bruce Mason Centre has been postponed.
As you can appreciate the fast moving COVID-19 crisis is causing uncertainty in every part of our society and we are continuing to work with all our key stakeholders in the weeks ahead to determine what the options are for this production of Mary Poppins. We will continue to provide updates as often as we can.
As per the statement from the New Zealand Government there will be some time for the venues and ticketing agencies to cope with this additional workload while they work through the refund process for this event, so do ask for patience during this period.
We understand you will be very disappointed with this announcement however our patron safety is a primary consideration.
We know that as the arts and culture industry in New Zealand is resilient and look forward to seeing the communities continued support for this sector as the restrictions caused by the COVID-19 virus start to lift.
Thank you in advance for your understanding. Please stay safe and follow all Health guidelines.
How do I get my refund?
If you booked online or over the phone, the credit card you used to purchase your tickets will be refunded automatically. The refund process can take up to 5 days. Once processed, please allow 3-5 days for the funds to show on both your balance and statement.
If the credit card used to make this booking has changed, or is no longer valid (prepaid Visa and MasterCard included), you’ll need to contact our Customer Service Team here and follow the instructions carefully. You do not need to contact us if your card remains valid.
If your original card has a new expiry date, you only need to provide the new expiry here.
If your tickets were purchased from a Ticketmaster outlet, you’ll need to return to that outlet with the tickets and card that was used to make the booking for your refund. Alternatively, you can also follow the instructions above and have your refund sent to your nominated bank account.
Anything else you need to know?
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