Following the recent government advice around public events and mass gatherings, Capital E has had to postpone the North Island tour of The Lost Letter Office.
We understand this may be disappointing, but in the interests of minimising the spread of Covid-19 we feel this is the best action to take. We hope to be able to bring you the wonderful Lost Letter Office theatre show in the future.
How do I get my refund?
If you booked online or over the phone, the credit card you used to purchase your tickets will be refunded automatically. The refund process can take up to 10 days. Once processed, please allow 3-5 days for the funds to show on both your balance and statement.
If the credit card used to make this booking has changed, or is no longer valid (prepaid Visa and MasterCard included), you’ll need to contact our Customer Service Team here and follow the instructions carefully. You do not need to contact us if your card remains valid.
If your original card has a new expiry date, you only need to provide the new expiry here.
If your tickets were purchased from a Ticketmaster outlet, you will need to follow the instructions above to have your refund sent to your nominated bank account.