The event organisers have been in touch to let us know that Backstreet Boys at Spark Arena on 16 & 17 May has been rescheduled and will no longer be taking place on these dates. The new show has been rescheduled to Wednesday, 28th April 2021.
Due to recent announcements by the Australian and New Zealand Governments the BACKSTREET BOYS – “DNA World Tour 2020” tour is being rescheduled.
In a message to their fans, the Backstreet Boys said:
“We were extremely excited to bring our DNA World tour down under to our Kiwi and Australian Fans. Unfortunately we have to postpone those dates. What’s most important is that everyone is safe right now and we will be rescheduling for 2021. We love you guys so much, we hope you stay safe with your loved ones. Hang on to those tickets, cause when it’s safe we’re going to party like never before, and if you know anything about the Backstreet Boys.. there ain’t no party like a Backstreet party cause a Backstreet party don’t stop! Stay Safe, Be well, Peace and Love and we will see you soon xx”
Tickets for the 16 May show remain valid for the rescheduled show without the need for exchange.
Those with tickets for the 17 May show wishing to keep their tickets to the show will be relocated into the new show date, into a location equivalent to their original seats, or better. Patrons will be sent new tickets to the new show date once the relocation process has been completed, please keep an eye on our FAQ page here for updates and further details.
Patrons unable to attend the new date can obtain a full refund from the point of purchase.
Refund requests should be submitted prior to 5pm, Sun 31 May 2020.
Please do not submit multiple requests, keep it in the same email thread.
For any questions relating to your ticket purchase, please contact your original point of purchase. We will be updating our FAQ Page regularly so please take a look there before you contact us.
Can't Make it? We are sorry to hear that. You will need to request a refund.
If you require a refund please read the following instructions carefully. When submitting your request, please follow the below instructions to ensure a timely response.
Select the Topic:
Specify Request Type
If the card used to make the purchase has changed please make sure you select the correct option from the list and attach the right form.
Please note that if only the expiry date has changed you only need to provide the new expiry in the question section below, do not fill out an EFT form.
Subject: (This is very important)
If you require a refund for all the tickets in your order please use the subject: Full Refund Backstreet Boys
If part of your group is still attending please use the subject: Partial Refund Backstreet Boys
You must supply your booking reference in this format 12-34567 (no other characters) if you have multiple orders please split these with a forward slash /
Select: Backstreet Boys
If you are only refunding part of your order and you have used the subject “Partial Refund Backstreet Boys” please quote which seat/s you want cancelled and refunded