Rex Orange County at Spark Arena, Auckland & Michael Fowler Centre, Wellington originally scheduled for 10 and 11 June 2020 has now been cancelled.

We have tried very hard to plan for the future amongst the continuing global health crisis, but it has become clear that we’re unable to reschedule the PONY Australia & New Zealand tour dates to a new period that we are fully confident will go ahead.  So it’s with deep regret that we have to cancel the Rex Orange County dates in Australia & New Zealand. We will look to plan a new tour when shows can go ahead again and travel is possible.

How do I get my refund? 

In most cases, refunds will be automatically processed back to the credit card that was used to complete that transaction. 

Please do not contact us unless one of the following situations applies to you.

• The credit card used to make the purchase has expired
• The credit card used to make the purchase has been cancelled or the number has changed

Please note that direct debit refunds can only be requested by the account/credit card holder. 

Otherwise, these are the basic instructions of what to do if you need to contact us, you will need to Submit a Request.

Select the Topic:
Cancelled/Altered Event

Specify Request Type:
If the card used to make the purchase has changed, please make sure you select the correct option from the list and attach the right form.

Please note that if only the expiry date has changed, you only need to provide the new expiry, to do this select 'Only my Expiry Date has changed' and the date from the calendar. Use the last date of the month if your card does not have a specific expiry date. Do not fill out an EFT Form.

Subject: (This is very important)
If you require a refund to Bank Account, please use the subject: Bank Account Refund and your event name

If you require a refund to the same card but with a New Expiry, please use the subject: New Expiry Refund and your event name

Booking Reference:
You must supply your booking reference in this format 12-34567 (no other characters) if you have multiple orders please split these with a forward slash /

Event Name:
Select your event from the drop-down menu. If your event is not there, select 'Other' and type your event name

Ticket Forward:
Please note that if you received tickets via Ticket Forward only the original purchaser/sender is to contact us as only they can receive a refund - if you are the receiver do not submit a request.

Select: 'Yes' if you are the Original Account holder and have forwarded tickets to another person

Select: 'No' If you did not use Ticket Forward. 

If your tickets were purchased from a Ticketmaster outlet, you will need to follow the instructions above.

If your card details have changed, please click the "Submit a Request" button below.