Lauv's performance at Spark Arena on the 1st September 2021 has been cancelled.
Chugg Entertainment and Frontier Touring regretfully advise that Lauv’s upcoming Australia and New Zealand tour will no longer take place in September 2021.
The artist had this to say to ticket holders:
to everyone in australia and new zealand, I’m so sad to share that, after a lot of conversations and trying everything we can to make these shows happen, they’re not going to be able to go ahead. i couldn’t have been more excited to play for you, but in the end, there’s still just so much uncertainty this year and it seems best that we take a minute to figure out the right time to tour again. I’ll see you as soon as i can, and in the meantime, check back with where you purchased for additional info on refunds.
Chugg Entertainment and Frontier Touring apologise to any ticket holders who are inconvenienced by this cancellation.
Lauv plans to return to Australia and New Zealand once the COVID-19 pandemic, and subsequent travel restrictions, have eased around the world.
All ticket holders will automatically be issued a refund from their point of purchase.
How do I get my refund?
In most cases, refunds will be automatically processed back to the credit card that was used to complete that transaction.
Automatic refunds can take up to 3-5 business days to be processed to the card that was used to complete the transaction, once processed, please allow a further 3-5 business days for the funds to appear on your statements.
Please do not contact us unless one of the following situations applies to you.
- The credit card used to make the purchase has expired
- The credit card used to make the purchase has been cancelled or the number has changed
- You have purchased tickets from a Box Office or Outlet using Cash or EFTPOS
Please note that direct debit refunds can only be requested by the account/credit card holder.
Otherwise, these are the basic instructions of what to do if you need to contact us, you will need to Submit a Request.
Select the Topic:
Specify Request Type:
If the card used to make the purchase has changed, please make sure you select the correct option from the list and attach the right form.
If you have purchased your tickets with Cash of EFTPOS from a Box Office or Outlet you will need to select "Other"
Please note that if only the expiry date has changed, you only need to provide the new expiry, to do this select 'Only my Expiry Date has changed' and the date from the calendar. Use the last date of the month if your card does not have a specific expiry date. Do not fill out an EFT Form.
Subject: (This is very important)
If you require a refund to Bank Account, please use the subject: Bank Account Refund and your event name
If you require a refund to the same card but with a New Expiry, please use the subject: New Expiry Refund and your event name
You must supply your booking reference in this format 12-34567 (no other characters) if you have multiple orders please split these with a forward slash (/)
Select your event from the drop-down menu. If your event is not there, select 'Other' and type your event name
Please note that if you received tickets via Ticket Forward only the original purchaser/sender is to contact us as only they can receive a refund - if you are the receiver do not submit a request.
Select: 'Yes' if you are the Original Account holder and have forwarded tickets to another person.
Select: 'No' If you did not use Ticket Forward.