Auckland Choral regrets to advise that the upcoming September 25th concert – “Light” will not go ahead as planned owing to the COVID-19 situation and the Government’s limits on mass public gatherings.
Please see note from Auckland Choral
We are immensely proud of the wonderful music we have been preparing for our audience and are extremely sad not to have the opportunity to deliver it to our music-loving community, but the health and well-being of all must be our paramount concern at this difficult time.
All purchased tickets will be fully refunded via Ticketmaster and we will be in touch with all stakeholders over the coming days to discuss our change of plans.
We continue to prepare for our concert with Manukau Symphony Orchestra – Seascapes, as well as our annual Messiah in December, and look forward to seeing you again in the future.
How do I get my refund?
In most cases, refunds will be automatically processed back to the credit card that was used to complete that transaction. The refund process can take up to 10 days. Once processed, please allow 3-5 days for the funds to show on both your balance and statement.
Please do not contact us unless one of the following situations applies to you.
- The credit card used to make the purchase has expired
- The credit card used to make the purchase has been cancelled or the number has changed
Please note that direct debit refunds can only be requested by the account/credit card holder.
Otherwise, these are the basic instructions of what to do if you need to contact us, you will need to Submit a Request.
Select the Topic:
Specify Request Type:
If the card used to make the purchase has changed, please make sure you select the correct option from the list and attach the right form.
Please note that if only the expiry date has changed, you only need to provide the new expiry, to do this select 'Only my Expiry Date has changed' and the date from the calendar. Use the last date of the month if your card does not have a specific expiry date. Do not fill out an EFT Form.
Subject: (This is very important)
If you require a refund to Bank Account, please use the subject: Bank Account Refund and your event name
If you require a refund to the same card but with a New Expiry, please use the subject: New Expiry Refund and your event name
You must supply your booking reference in this format 12-34567 (no other characters) if you have multiple orders please split these with a forward slash /
Select your event from the drop-down menu. If your event is not there, select 'Other' and type your event name
Please note that if you received tickets via Ticket Forward only the original purchaser/sender is to contact us as only they can receive a refund - if you are the receiver do not submit a request.
Select: 'Yes' if you are the Original Account holder and have forwarded tickets to another person
Select: 'No' If you did not use Ticket Forward.
If you are only refunding part of your order and you have used the subject “Partial Refund” please quote which seat/s you want cancelled and refunded.
You can request a refund by clicking HERE.