The Civic Tours scheduled for Sunday 31 January 2021 have had to be rescheduled due to unforeseen activity taking place in the building.

Please accept our apologies for the inconvenience.

We have rescheduled the Tours for Friday, 29 January 2021.

• If you are able to attend on this rescheduled date at the same time as on your original booking, you don't need to do anything. Just come along on the day at that time and show your ticket
• If you are unable to make the rescheduled date, please let us know via this link and we can arrange for you to attend a subsequent Tour or alternatively, you may request a refund.

We thank you for your flexibility and look forward to welcoming you on The Civic Tour in future.

Can’t make it? You will need to request a refund.
If you require a refund, please follow the steps below. When submitting your request, it's imperative that you follow the instructions below to ensure your request is actioned correctly.

Select the Topic:
Cancelled/Altered Event

Specify Request Type:

• If the debit/credit card used to make the purchase has changed, please make sure you select the correct option from the list and attach the right form.
• If you have purchased your tickets with Cash or EFTPOS from a Ticketmaster Box Office/Outlet you will need to select "Other"

Please note that if only the expiry date has changed, you only need to provide the new expiry. To do this select 'Only my Expiry Date has changed' and the date from the calendar. Use the last date of the month if your card does not have a specific expiry date. Do not fill out an EFT Form.

Subject: (This is very important)
If you require a refund for all the tickets in your order please use the subject: Full Refund and the Event Name

If part of your group is still attending please use the subject: Partial Refund and the Event Name

Booking Reference:
You must supply your booking reference in this format 12-34567 (no other characters) if you have multiple orders please split these with a forward slash (/)

Event Name:
Select your Event Name from the drop down menu. If your Event Name is not there, select 'Other' and add your Event Name manually.

Ticket Forward:
Please do not submit a request if you received tickets via Ticket Forward - only the original purchaser/sender is to contact us as only they can receive a refund - if you are the receiver do not submit a request.

Select: 'Yes' if you are the Original Account holder and have forwarded tickets to another person - please be sure to specify whether you would like a refund for any/all of the tickets that have been forwarded.

Select: 'No' If you did not use Ticket Forward.

Question:
If you would like a partial refund of your order and you have used the subject “Partial Refund” please quote which seat/s you want cancelled and refunded.

You can request a refund by clicking HERE