Due to Auckland being in Covid-19 Alert Level 3, we are unable to proceed with the Auckland Live Fringe Town season of Sorry For Your Loss. This season was due to take place at the Great Hall, Auckland Town Hall from Monday 15 February through to Wednesday 17 February, and on Thursday 18 February at the Herald Theatre. 
 
We look forward to welcoming audiences back to Auckland Live to experience this wonderful event in the future. 

How do I get my refund? 
In most cases, refunds will be automatically processed back to the credit card that was used to complete that transaction.

Automatic refunds can take up to 3-5 business days to be processed to the card that was used to complete the transaction, once processed, please allow a further 3-5 business days for the funds to appear on your statements.

Please do not contact us unless one of the following situations applies to you.

• The credit card used to make the purchase has expired
• The credit card used to make the purchase has been cancelled or the number has changed
• You have purchased tickets from a Box Office or Outlet using Cash or EFTPOS

Please note that direct debit refunds can only be requested by the account/credit card holder. 

Otherwise, these are the basic instructions of what to do if you need to contact us, you will need to Submit a Request.

Select the Topic:
Cancelled/Altered Event

Specify Request Type:
If the card used to make the purchase has changed, please make sure you select the correct option from the list and attach the right form.

If you have purchased your tickets with Cash of EFTPOS from a Box Office or Outlet you will need to select "Other"

Please note that if only the expiry date has changed, you only need to provide the new expiry, to do this select 'Only my Expiry Date has changed' and the date from the calendar. Use the last date of the month if your card does not have a specific expiry date. Do not fill out an EFT Form.

Subject: (This is very important)
If you require a refund to Bank Account, please use the subject: Bank Account Refund and your event name

If you require a refund to the same card but with a New Expiry, please use the subject: New Expiry Refund and your event name

Booking Reference:
You must supply your booking reference in this format 12-34567 (no other characters) if you have multiple orders please split these with a forward slash /

Event Name:
Select your event from the drop-down menu. If your event is not there, select 'Other' and type your event name

Ticket Forward:
Please note that if you received tickets via Ticket Forward only the original purchaser/sender is to contact us as only they can receive a refund - if you are the receiver do not submit a request.

Select: 'Yes' if you are the Original Account holder and have forwarded tickets to another person.

Select: 'No' If you did no