Thank you for purchasing tickets to The Lost Letter Office at the Bruce Mason Centre on Friday, 26 February 2021.

Unfortunately, due to unforeseen circumstances, the 1pm performance is cancelled and will no longer take place. Please accept our apologies for any disappointment or inconvenience this may have caused.

However, we would like to offer you tickets to the 10am performance instead, which is still going ahead as scheduled. If you would like to have your tickets swapped to the 10am performance, please fill out this form at your earliest convenience and you will be issued with new e-tickets.

If you are unable to attend the event at 10am, you will be eligible for a full refund. To claim your refund, please fill out this form.


Can’t make it? You will need to request a refund.
If you require a refund, please follow the steps below. When submitting your request, it's imperative that you follow the instructions to ensure your request is actioned correctly.

Select the Topic:
Cancelled/Altered Event

Specify Request Type:
If the card used to make the purchase has changed, please make sure you select the correct option from the list and attach the right form.

Please note that if only the expiry date has changed you only need to provide the new expiry, to do this select 'Only my Expiry Date has changed' and the date from the calendar. Use the last date of the month if your card does not have a specific expiry date. Do not fill out an EFT Form.

Subject: (This is very important)
If you require a refund for all the tickets in your order please use the subject: Full Refund and the Event Name
If part of your group is still attending please use the subject: Partial Refund and the Event Name
Booking Reference:
You must supply your booking reference in this format 12-34567 (no other characters) if you have multiple orders please split these with a forward slash /
Event Name:
Select your Event Name from the drop down menu. If your Event Name is not there, select 'Other' and add your Event Name
Ticket Forward:

Please note that if you received tickets via Ticket Forward only the original purchaser/sender is to contact us as only they can receive a refund - if you are the receiver do not submit a request.

Select: 'Yes' if you are the Original Account holder and have forwarded tickets to another person
Select: 'No' If you did not use Ticket Forward. 
Question:
If you are only refunding part of your order and you have used the subject “Partial Refund” please quote which seat/s you want cancelled and refunded.
You can request a refund by clicking HERE.