As a result of the New Zealand Government’s reintroduction of Level 2 restrictions in Christchurch - Grande Experiences, AKA Australia and Live Nation regret to announce limitations on the number of patrons permitted into Van Gogh Alive during each session.

These capacity limitations are in place for all sessions from Sun 28 Feb until such time as the Level 2 restrictions are lifted (currently scheduled for Sun, 07 Mar). 

Tickets have been sorted in order of purchase in order to ensure an equitable opportunity for patrons. 

• VALID Tickets are those that have been purchased up to and including the new reduced capacity. No action is required. Your barcodes remain valid for entry to the purchased session of Van Gogh Alive
  
  
• INVALID Tickets are those that were purchased above the new reduced capacity. If you have received an SMS or email stating that your tickets are no longer valid - please do not attend Van Gogh Alive. Your barcodes will not scan and staff are unable permit additional patrons inside as this would be in breach of the NZ Government Level 2 capacity restrictions in Christchurch.

Please note that The Sunflower Room will be closed throughout Level 2. 

To request a refund or an exchange to use the following steps:

Select the Topic:

Cancelled/Altered Event

Specify Request Type:

If the card used to make the purchase has changed, please make sure you select the correct option from the list and attach the right form.

Please note that if only the expiry date has changed you only need to provide the new expiry, to do this select 'Only my Expiry Date has changed' and the date from the calendar. Use the last date of the month if your card does not have a specific expiry date. Do not fill out an EFT Form.

Subject: (This is very important)

If you require a refund for all the tickets in your order please use the subject: Full Refund Van Gogh Alive CHCH

If you would like to still attending please use the subject: Exchange Van Gogh Alive CHCH

Booking Reference:

You must supply your booking reference in this format 12-34567 (no other characters) if you have multiple orders please split these with a forward slash /

Event Name:

Select your Event Name from the drop down menu followed by the City, and if you would prefer an Exchange or Refund

Ticket Forward:

Please note that if you received tickets via Ticket Forward only the original purchaser/sender is to contact us as only they can receive a refund - if you are the receiver do not submit a request.

Select: 'Yes' if you are the Original Account holder and have forwarded tickets to another person

Select: 'No' If you did not use Ticket Forward. 

Question:

If you are requesting to exchange please quote which session you would prefer. Please note all requests are subject to availability