Due to a scheduling conflict we have had to reduce the number of matinee performances of the Howard Morrison Quartet show: Hoki Mai.
The only matinee show is now scheduled for Friday 23 April at 2pm, your tickets for the Thursday Matinee will be automatically reallocated to the new date of Friday 23 April at 2pm.
If you are unable to make this date, a second evening show will be held on Saturday 24 April or a refund is also on offer.
Please note ticket prices from matinee to evening shows do differ. Please submit a request here or head into the iSite Box Office to discuss your options.
How do I get my refund or exchange? It's imperative that you follow the instructions below to ensure your request is actioned correctly.
Exchanges to Saturday, 24th April can be made here: Submit a Request.
Select the Topic:
Hoki Mai Transfer
Can’t make it? You will need to request a refund.
If you require a refund, please follow the steps below.
Select the Topic:
Specify Request Type:
- If the debit/credit card used to make the purchase has changed, please make sure you select the correct option from the list and attach the right form.
- If you have purchased your tickets with Cash or EFTPOS from a Ticketmaster Box Office/Outlet you will need to select "Other"
Please note that if only the expiry date has changed, you only need to provide the new expiry. To do this select 'Only my Expiry Date has changed' and the date from the calendar. Use the last date of the month if your card does not have a specific expiry date. Do not fill out an EFT Form.
Subject: (This is very important)
If you require a refund for all the tickets in your order please use the subject: Full Refund and the Event Name
If part of your group is still attending please use the subject: Partial Refund and the Event Name
You must supply your booking reference in this format 12-34567 (no other characters) if you have multiple orders please split these with a forward slash (/)
Select your Event Name from the drop down menu. If your Event Name is not there, select 'Other' and add your Event Name manually.
Please do not submit a request if you received tickets via Ticket Forward - only the original purchaser/sender is to contact us as only they can receive a refund - if you are the receiver do not submit a request.
Select: 'Yes' if you are the Original Account holder and have forwarded tickets to another person - please be sure to specify whether you would like a refund for any/all of the tickets that have been forwarded.
Select: 'No' If you did not use Ticket Forward.
If you would like a partial refund of your order and you have used the subject “Partial Refund” please quote which seat/s you want cancelled and refunded.
You can request a refund by clicking HERE