This event has been cancelled...
Due to the current community outbreaks of Covid-19, we’ve had to make the very difficult decision to cancel our performance of Kia Kotahi, scheduled for Saturday 11 September in Wellington.
We know that all of you, including those who had already bought tickets, were looking forward to this unique concert experience. We had previously been forced to postpone Kia Kotahi last year due to the pandemic.
The next few weeks are very likely to continue to be full of uncertainty for all regions of Aoteraroa New Zealand. While it is always a difficult decision to postpone or cancel any NZSO concert, the sheer scale of Kia Kotahi and the number of people involved has made it impossible to postpone the performance to another date.
A complex mix of artists and performers from around the country rely on both Auckland and Wellington being at Level 1 to perform the concert as planned. We know that to deliver anything less than promised would disappoint our audience and all the artists involved.
We share your frustration and sadness that Kia Kotahi will no longer go ahead. NZSO players, contributing artists, and the hundreds of singers involved were all ready to embark on what would be one of the highlights of the year for our audiences. At the same time, we hope you will be understanding of the immense challenges we faced.
As we did during the 2020 lockdown, the NZSO is working hard on other special music experiences which you can enjoy from your home during this very difficult time for all of us. We will make an announcement soon.
What matters most for the NZSO is the health and safety of our audiences and supporters around the country. Our thoughts are with all of you and that everyone is safe and well ¬ – and looking out for each other.
At this stage all our scheduled concerts in 2021 after Kia Kotahi will go ahead as planned.
How do I get my refund?
In most cases, we will process refunds automatically to the credit card used to complete the transaction.
Automatic refunds can take up to 3-5 business days to be processed to the card that was used to complete the transaction, once processed, please allow a further 3-5 business days for the funds to appear on your statements.
Only the original credit card holder will receive a refund via the method outlined above. If you received your ticket(s) any other way, including via “Ticket Forward”, you will need to contact the original account/credit card holder for your refund.
Please do not contact us unless one of the following situations applies to you:
- The credit card used to make the purchase has expired
- The credit card used to make the purchase has been cancelled or the number has changed
- You have purchased tickets from a Box Office or Outlet using Cash or EFTPOS
Please note that only the original account/credit cardholder can request direct debit refunds.
Otherwise, please follow the "How to Contact us" instructions here.
Please do not send in multiple requests, doing so will slow down our response times. If you are seeking an update, try our Social Media team on Facebook or check our help pages for event updates, these will be updated regularly
We're sorry for any disappointment caused.
Thank you very much for your patience.