This event has been CANCELLED...
The event organisers have been in touch to let us know that Morning Melodies on Monday, 11 October 2021 at the Bruce Mason Centre has been cancelled.
A message from the presenter:
We regret to inform you that due to Auckland being in Covid-19 Alert Level 3 we are unable to proceed with the Base Auckland Brass concert, part of the Auckland Live presents Morning Melodies in partnership with Ryman Healthcare Season. This concert was due to take place at the Bruce Mason Centre, Monday 11 October, 11am – 12pm.
How do I get my refund?
Individual ticket holders
For individual ticket holders booked to attend this performance, refunds will be processed automatically – you do not need to contact us. Please allow 10 – 14 working days for your refund to be processed. If your tickets were purchased from a Ticketmaster outlet, you will need to contact the Customer Service Team by following the instructions for the Season Pass holders (below).
Season Pass holders
We look forward to seeing you at the next concert. If you would like a refund, you can get one on your season pass from the Bruce Mason Centre Box Office, and then continue to purchase single tickets for performances throughout the rest of the year. Please note the Bruce Mason Centre and Box Office are currently closed. Please check the Auckland Live website at a later date for updated opening hours.
Alternatively, you can complete a Bank Account Refund Request through Ticketmaster through this link. Please make sure you;
- Select a Topic | I Have Already Purchased Tickets and Need Help
- How did you book your tickets | I booked my tickets in person
- *Enter details in the appropriate fields*
- Question | This is where you state that you require a refund but have purchased at the outlet/box office.
*You will be given the option to attach a file, this is where you will need to attach the completed EFT Form which you can download here.
Only the original credit card holder will receive a refund via the method outlined above. If you received your ticket(s) any other way, including via “Ticket Forward”, you will need to contact the original account/credit card holder for your refund.
If you purchased a Group Booking directly through our Specialised Ticketing Team, please click here to contact them directly regarding changes to your booking.
If you have made a booking using AfterPay, a refund of the total amount charged will be processed back to the card used with the AfterPay booking. For more information on AfterPay, please click here.
Please do not contact us unless one of the following situations applies to you:
- The credit card used to make the purchase has expired
- The credit card used to make the purchase has been cancelled or the number has changed
- You have purchased tickets from a Box Office or Outlet using Cash or EFTPOS*
Please note that only the original account/credit cardholder can request direct debit refunds.
Otherwise, please follow the "How to Contact us" instructions here.
*If you have purchased tickets from the Box Office or Outlet using Cash or EFTPOS, please contact us here and let us know how we can be of assistance. Please also be sure to attach your downloaded and completed EFT Form.
Please do not send in multiple requests, doing so will slow down our response times. If you are seeking an update, try our Social Media team on Facebook or check our help pages for event updates, these will be updated regularly
We're sorry for any disappointment caused.
Thank you very much for your patience.