Get to know Ticketmaster’s Smart Queue
If you aren’t familiar with Smart Queue, it is Ticketmaster’s way of creating a clear and fair process for thousands of fans to buy tickets in a short space of time. Fans enter the virtual Waiting Room prior to onsale time before joining the Smart Queue – which acts as a ‘virtual line’, helping us protect you and your tickets in a more effective way.
The time you join the Waiting Room does not determine your place in the Smart Queue, so we recommend joining at least 10 minutes prior to the event going on sale but there is no need to rush.
When the sale begins, the Smart Queue will open and everyone in the Waiting Room is given a place in line. Those who did not join the Waiting Room will be placed at the end of the line.
- Sign in to your Ticketmaster account at least 10 minutes before joining the Waiting Room. This will speed up your purchase later.
- Confirm you have a valid form of payment in your account with current email and billing information. This will make checkout a breeze.
- Resist the urge to refresh. Your page will automatically refresh when you enter the Smart Queue.
- Keep an eye on the time! When it’s your turn, your spot will be held for 10 minutes to begin shopping.
- Just like before, tickets are always based on availability, demand, and are not guaranteed.
Make sure you have a My Ticketmaster account
Get the basics covered before tickets go on sale by logging in and checking your Ticketmaster account ahead of time. If you don’t have a Ticketmaster Account then make sure you sign up in advance – Ticketmaster.co.nz
Sign into your My Ticketmaster account ahead of time
Remember to triple check your passwords, account information, and billing information are all filled in correctly in advance, that way you’re not facing any last-minute account updates when trying to process your order.
Keep your options open with ‘Best Available’
Save time by searching “Best Available,” which scans all sections fast – it’s quicker than searching sections one at a time.
Keep an eye on the clock
There will be a time limit applied to all transactions as they’re progressed through the ticket purchasing stages. Remember to keep an eye on the timer on your screen and move through the processing pages as quickly as possible (this is even easier when you’ve completed the account set-up stage we mentioned above).
Don’t refresh your screen
Hitting the refresh button means you’ll lose your place in the queue and, as frustrating as it can get, patience is the only way to win this game. Ticketmaster is equipped with sophisticated systems that are designed to manage and process ticket purchases as quickly as possible. The queuing system that appears on your screen will place you at the front of the line as soon as possible.
Remember: there are a lot of fans
We’re expecting this to be a very popular event. When a popular event goes on sale there are hundreds, and sometimes thousands, of customers all attempting to purchase tickets at the same time. Tickets are sold as long as seats are available, and when an act is as popular as Justin Bieber, sometimes they go very quickly.
Be sure to follow the above tips to ensure you have the best chance of snapping up some tickets.