Harry Styles at Spark Arena for the 23rd November 2020 has been postponed. The new date is yet to be confirmed.
Due to ongoing government restrictions, and out of an abundance of caution for the safety of our fans, crew and staff, the Harry Styles ‘Love on Tour 2020’ shows in Australia and New Zealand scheduled to take place in November 2020 will be postponed.
In a message from Harry to his fans:
“Everyone’s health and safety remains our top priority, which is why I unfortunately have to postpone all 2020 shows in South America, Mexico, Australia and New Zealand until further notice. I really hope to play the shows as planned for 2021 but will continue to monitor the situation over the coming weeks and months. I can’t wait to see you all on the road as soon as it’s safe to do so.”
The rescheduled dates will be announced in due course. Purchased tickets for the original dates will be valid for the rescheduled dates. Ticketholders are encouraged to hang onto their tickets until the rescheduled dates have been confirmed.
For more information please contact your point of purchase.
Your current ticket will remain valid for the new date.
The My Chemical Romance show scheduled for Wednesday, 25 March 2020 at Outer Fields will now take place on Saturday, 6 November 2021.
Special guests to be announced at a later date.
Existing tickets remain valid for the new date without the need for exchange. Ticket holders unable to attend the new dates can obtain a refund from Ticketmaster.
Refund requests must be submitted prior to 5pm, October 9 2020.
For any further ticket enquiries please visit: https://bit.ly/322eoyZ
Can’t make it? You will need to request a refund.
If you require a refund, please follow the steps below. When submitting your request, it's imperative that you follow the instructions to ensure your request is actioned correctly.
Select the Topic:
Cancelled/Altered Event
Specify Request Type:
If the card used to make the purchase has changed, please make sure you select the correct option from the list and attach the right form.
Please note that if only the expiry date has changed you only need to provide the new expiry, to do this select 'Only my Expiry Date has changed' and the date from the calendar. Use the last date of the month if your card does not have a specific expiry date. Do not fill out an EFT Form.
Subject: (This is very important)
If you require a refund for all the tickets in your order please use the subject: Full Refund and My Chemical Romance
If part of your group is still attending please use the subject: Partial Refund and My Chemical Romance
Booking Reference:
You must supply your booking reference in this format 12-34567 (no other characters) if you have multiple orders please split these with a forward slash /
Event Name:
Select your Event Name from the drop down menu. If your Event Name is not there, select 'Other' and add your Event Name
Ticket Forward:
Please note that if you received tickets via Ticket Forward only the original purchaser/sender is to contact us as only they can receive a refund - if you are the receiver do not submit a request.
Select: 'Yes' if you are the Original Account holder and have forwarded tickets to another person
Select: 'No' If you did not use Ticket Forward.
Question:
If you are only refunding part of your order and you have used the subject “Partial Refund” please quote which seat/s you want cancelled and refunded.
You can request a refund by clicking HERE.
Information about COVID-19 (Coronavirus)
Caring for the safety and well-being of our fans has been and always will be Ticketmaster’s most important priority, especially during challenging times like these. As global health concerns continue to develop, our team is working diligently behind the scenes, coordinating with local authorities in monitoring and assessing overall impact, while actively supporting the artists, teams, festivals and venues you love as they work out how best to proceed with the thousands of events they have on the horizon.
While some events unfortunately have had to be cancelled, we are working with many of our event partners to see how best to reschedule each event for your enjoyment. As you can imagine, this takes time, so we truly appreciate your patience and understanding as we navigate this new territory.
In order to provide you with as much information as we can, we have created a comprehensive information page that will be consistently updated with changes to the status of all impacted events, so feel free to check back often.
As a result of the high volume of cancellations and rescheduled events, we encourage you not to reach out directly with a refund request. The best way to check your event status is through this page
In the meantime, please see below for more detailed guidance:
Please understand that due to the high volume of enquiries, our Fan Support team is experiencing longer than normal wait times.
For now, we want to thank you for being such a valued part of the live entertainment world. We are working around the clock on solutions and truly apologise for any inconvenience.
At Ticketmaster, our vision is to connect people through the power of live events. What makes these experiences so special is the pure joy we feel from being among a community of like-minded, dedicated fans. We’d like to take a moment to offer our most sincere support to any of our fellow fans, friends and family who have been affected by this virus. We wish everyone the best health and safety during this difficult time, and we look forward to returning to our favourite live events as soon as possible.
Sincerely,
Ticketmaster
What if my event is cancelled or postponed due to Coronavirus COVID-19?
If your event has been cancelled, we’ll be in touch to confirm when your refund will be processed and what action you need to take.
We’ll also get in touch if your event is rescheduled. Your tickets will be valid for the rescheduled date but if you can’t make it, you can get a refund once the new date has been announced.
What is being done at venues to ensure prevention of Coronavirus COVID-19?
Please refer directly to the venue’s website for more information.
Please note that we will be operating between the hours of 9 am to 5 pm Monday to Sunday, please do not send in multiple requests, doing so will slow down our response times. Instead, try our Social Media team or check our Help pages if you are in need of any updates, these will be updated regularly. If your event is today, please visit the venue box office for assistance. We are currently experiencing an unprecedented amount of Rescheduled and Cancelled events. Please be assured that our staff are doing everything that they can to answer you. If your event isn't listed below, please do not contact us asking for information. When/if your event is affected, you will be contacted by email and SMS and the information will be posted here. This page will be updated as soon as we hear officially from event partners. Thank you for your patience and understanding during this trying time.
Any events that have been cancelled or rescheduled you should be able to find more details in our helpdesk. If you can't find what you're looking for, try searching the name of your event in the search bar above. There may be instances, especially with postponed shows, where the new date has not yet been confirmed by the Promoters. For more information, please keep an eye on this page, which will be updated with all the latest information.
My event's been rescheduled – will I get new tickets?
If tickets have already been sent out when the event's been rescheduled, they'll usually be valid for the new date. There's sometimes the odd occasion where the original tickets won't be accepted, but we'll always be sure to let you know if that's the case. We will make contact with all of our customers to advise what they'll need to do.
Why isn't my event listed here? I'm sure I've heard it was cancelled.
We can only announce a change once it's been confirmed to us by the Venue or Promoter. There's always quite a lot going on behind the scenes when an event is changed, so if you've seen something on the venue's website, the band's Facebook page or anywhere else but it's not posted here yet, don't worry. It might be that we're just finalising details, but we'll let you know as soon as we have the details confirmed. Check the list below for any changes to your event.
If you still require further assistance, please don't hesitate to Submit a Request via the button at the bottom of the page, and one of our Customer Support representatives will provide an answer as soon as possible.
Rescheduled | ||||||||
Event | Venue/City | Original Date | New Date | New Venue | ||||
Marc Rebillet | Auckland - Powerstation |
24 March 2020 22 Jan 2021 |
22 Jan 2022 | No Change | ||||
My Chemical Romance | Auckland - Outer Fields | 25 March 2020 | 6 Nov 2021 |
No Change |
||||
Todrick Hall | Wellington - Opera House |
26 March 2020 10 January 2021 |
16 Dec 2021 | No Change | ||||
Touch Bass | Auckland - Spark Arena | 9 April 2020 |
1 April 2021
|
No Change | ||||
Alanis Morissette | Auckland - Spark Arena | 21 April 2020 | 25 Nov 2021 | No Change | ||||
Andy C | Auckland - Shed 10 | 24 April 2020 | 12 Mar 2021 | Logan Campbell Centre | ||||
Arena Rave 1.0 - Andy C, The Upbeats, A.M.C, Breaking Beats | Wellington - TSB Arena | 25 April 2020 | 13 Mar 2021 | No Change | ||||
Cowboy Junkies | Auckland - Bruce Mason Centre |
1 May 2020 29 Jan 2021 |
28 Jan 2022 | No Change | ||||
Cowboy Junkies | Wellington - Opera House |
2 May 2020 31 Jan 2021 |
29 Jan 2022 | No Change | ||||
Faith No More | Auckland - Spark Arena |
8 May 2020 24 Feb 2021 |
12 Feb 2022 | No Change | ||||
Ben Elton | Auckland - Civic Theatre | 9 May 2020 | 18 May 2021 | No Change | ||||
Bravo Amici | Dunedin - Town Hall | 12 May 2020 | 25 May 2021 | No Change | ||||
Ben Elton | Wellington - Opera House | 12 May 2020 | 30 April 2021 | Wellington - Michael Fowler Centre | ||||
Bravo Amici | Wellington - Opera House | 14 May 2020 | 23 May 2021 | Wellington - Michael Fowler Centre | ||||
Yesterday Once More | Auckland - Bruce Mason Centre | 15 May 2020 | 10 Apr 2021 | No Change | ||||
Backstreet Boys | Auckland - Spark Arena | 16 & 17 May 2020 | 28 Apr 2021 | No Change | ||||
Bravo Amici | Auckland - Kiri Te Kanawa Theatre | 19 May 2020 | 21 May 2021 | No Change | ||||
Fastlove | Auckland - Bruce Mason Centre |
22 May 2020 30 April 2021 |
21 May 2022 | No Change | ||||
Sir Ranulph Fiennes | Auckland - Town Hall | 22 May 2020 | 30 May 2021 | No Change | ||||
Sir Ranulph Fiennes | Wellington - Michael Fowler Centre | 25 May 2020 | 31 May 2021 | No Change | ||||
Kota The Friend | Auckland - Neck of the Woods |
28 May 2020 15 Dec 2020 |
23 Nov 2021 | No Change | ||||
Steve Hackett | Auckland - Town Hall | 2 June 2020 | 21 May 2021 | No Change | ||||
World of Musicals | Wellington - Opera House | 11 June 2020 | 1 May 2021 | No Change | ||||
Pink Floyd Experience | Auckland - Bruce Mason Centre | 13 June 2020 | 12 Jun 2021 | No Change | ||||
Mansfield – In Her Own Words | Wellington - Opera House | 13 June 2020 | 14 Jun 2021 | Wellington - Michael Fowler Centre | ||||
NZOP: The Marriage of Figaro | Auckland - Kiri Te Kanawa Theatre | 4-14 June 2020 | 8-13 Jun 2021 | No Change | ||||
Mansfield – In Her Own Words | Auckland - Bruce Mason Centre | 20 June 2020 | 20 June 2021 | No Change | ||||
World of Musicals | Auckland - Bruce Mason Centre | 21 June 2020 | 20 April 2021 | No Change | ||||
Made in the 90's | Auckland - Bruce Mason Centre | 24 June 2020 | 13 Mar 2021 | Auckland - Logan Campbell Centre | ||||
Trixie & Katya Live - The UNHhhh Tour | Wellington - TSB Arena | 25 June 2020 | 26 Jul 2021 | No Change | ||||
NZOP: The Marriage of Figaro | Wellington - Opera House | 27 Jun - 2 Jul 2020 | 23-27 Jun 2021 | No Change | ||||
Definitely Oasis | Wellington - San Fran | 4 July 2020 | 3 Jul 2021 | No Change | ||||
Definitely Oasis | Auckland - Tuning Fork | 5 July 2020 | 2 Jul 2021 | No Change | ||||
Blue Planet II | Auckland - Kiri Te Kanawa Theatre | 22 July 2020 | 9 Apr 2021 | No Change | ||||
Russell Howard | Auckland - Kiri Te Kanawa Theatre | 27 July 2020 | 23 Jan 2021 | No Change | ||||
Russell Howard | Wellington - Opera House | 28 July 2020 | 22 Jan 2021 | No Change | ||||
The Menagerie Variety Show | Wellington - Opera House | 1 Aug 2020 | 13 Feb 2021 | No Change | ||||
WWE Live 2020 | Auckland - Spark Arena | 8 August 2020 | 31 Jul 2021 | No Change | ||||
China Crisis | Wellington - San Fran | 12 Aug 2020 | 2 Jul 2021 | No Change | ||||
Letz Zep | Auckland - Powerstation | 12 Aug 2020 | 1 Jun 2021 | No Change | ||||
China Crisis | Auckland - Tuning Fork | 13 Aug 2020 | 3 Jul 2021 | No Change | ||||
Sol3 Mio | Auckland - Spark Arena | 13 Aug 2020 | 11 Mar 2021 | No Change | ||||
Leaving Jackson | Auckland - Bruce Mason Centre | 15 Aug 2020 | 27 Mar 2021 | No Change | ||||
Te Wero - Fashion Runway | Rotorua - Energy Events Centre | 15 Aug 2020 | 11 Sept 2021 | No Change | ||||
Blues vs Crusaders | Auckland - Eden Park | 16 Aug 2020 |
Blues Footy Fest 20 Feb 2021 |
No Change | ||||
World of Wearable Art | Wellington - Te Papa Museum | 28 Aug - 11 Oct 2020 |
11 Dec 2020 - 14 Feb 2021
|
No Change | ||||
Herman's Hermits | Wellington - Opera House | 3 Sept 2020 | 11 Sept 2021 | No Change | ||||
Leaving Jackson | Wellington -Opera House | 5 Sept 2020 | 20 Mar 2021 | No Change | ||||
Herman's Hermits | Dunedin - Glenroy Auditorium | 10 Sept 2020 | 2 Sept 2021 | No Change | ||||
Lauv | Auckland - Spark Arena | 16 Sept 2020 | 1 Sept 2021 | No Change | ||||
Friends – The Musical Parody |
Wellington - Opera House |
22 Sept 2020 | 10 Oct 2021 | Wellington -Michael Fowler Centre | ||||
Friends – The Musical Parody |
Auckland - Kiri Te Kanawa Theatre |
1 Oct 2020 | 6 Oct 2021 | No Change | ||||
COME TOGETHER: LIVE RUST 2020 | Wellington - Opera House | 9 Oct 2020 |
15 Jan 2021 |
No Change | ||||
COME TOGETHER: LIVE RUST 2020 | Auckland - Kiri Te Kanawa Theatre | 10 Oct 2020 |
16 Jan 2021 |
No Change | ||||
Pop Will Eat Itself | Auckland - Tuning Fork | 13 Oct 2020 | 13 Oct 2021 | No Change | ||||
Pop Will Eat Itself | Wellington - San Fran | 14 Oct 2020 | 12 Oct 2021 | No Change | ||||
The Howard Morrison Quartet Take 2 Tour | Auckland - Bruce Mason Centre | 14 Oct 2020 |
27 Feb 2021 |
No Change | ||||
The Howard Morrison Quartet Take 2 Tour | Wellington - The Opera House | 18 Oct 2020 |
11 Feb 2021 |
No Change | ||||
The Doors Alive (The Doors Tribute) | Wellington - San Fran | 22 Oct 2020 | 15 Oct 2021 | No Change | ||||
The Doors Alive (The Doors Tribute) | Auckland - Powerstation | 23 Oct 2020 | 16 Oct 2021 | No Change | ||||
Rod Stewart | Dunedin - Forsyth Barr Stadium | 11 Nov 2020 | 6 Apr 2022 | No Change | ||||
Rod Stewart | Napier - Mission Estate Winery | 14 Nov 2020 | 9 Apr 2022 | No Change | ||||
Rod Stewart | Napier - Mission Estate Winery | 15 Nov 2020 | 10 Apr 2022 | No Change | ||||
Violent Femmes | Wellington - Opera House | 16 Nov 2020 | 12 Feb 2022 | No Change | ||||
Chopper: the Silencer | Wellington - Opera House | 19 Nov 2020 | 21 Mar 2021 | No Change | ||||
Chopper: the Silencer | Rotorua - Energy Events Centre | 22 Nov 2020 | 19 Mar 2021 | No Change | ||||
David Gray | Auckland - Spark Arena | 28 Nov 2020 | 27 Nov 2021 | No Change | ||||
David Gray | Wellington - TSB Arena | 29 Nov 2020 | 25 Nov 2021 | No Change | ||||
Mad Caddies | Auckland - Tuning Fork | 3 Dec 2020 | 2 Oct 2021 | No Change | ||||
Tame Impala | Auckland - Spark Arena | 16 Apr/5 Dec 2020 | 5 Dec 2021 | No Change | ||||
Simple Minds | Wellington - TSB Arena | 11 Dec 2020 | 17 Dec 2021 | No Change | ||||
Joseph Parker V Junior Fa | Auckland - Spark Arena | 11 Dec 2020 | 27 Feb 2021 | No Change | ||||
Simple Minds | Auckland - Villa Maria Winery | 12 Dec 2020 | 18 Dec 2021 | No Change | ||||
The Crystal Method | Auckland - The Studio | 15 Dec 2020 | 14 Dec 2021 | No Change | ||||
The Civic Tours | Auckland - The Civic | 31 Jan 2021 | 29 Jan 2021 | No Change | ||||
Crowded House | Nelson - Trafalgar Centre | 8 Mar 2021 | 9 Mar 2021 | No Change | ||||
Fastlove | Wellington - Opera House | 27 Apr 2021 | 22 May 2022 | No Change | ||||
Postponed | ||||||||
Zucchero: D.O.C. World Tour | Auckland - Town Hall | 2 April 2020 | Awaiting New Date | No Change | ||||
Marcus King Band | Auckland - Powerstation |
16 April 2020 8 April 2021 |
Awaiting New Date | No Change | ||||
The Offspring and SUM41 | Auckland - Spark Arena | 28 April 2020 | Awaiting New Date | No Change | ||||
Moscow Ballet - Sleeping Beauty | Auckland - Kiri Te Kanawa Theatre | 9 May 2020 | Awaiting New Date | No Change | ||||
The Bluetones | Auckland - Tuning Fork |
12 May 2020 26 Jan 2021 |
Awaiting New Date | No Change | ||||
Six: The Musical | Wellington - Opera House | 9-19 July 2020 | Awaiting New Date | No Change | ||||
Orpheus Choir Wellington: Bach Mass in B Minor | Wellington - Michael Fowler Centre | 19 Sept 2020 | Awaiting New Date | No Change | ||||
The Nutcracker & Don Quixote | Auckland - Bruce Mason Centre | 29 Oct 2020 | Awaiting New Date | No Change | ||||
Great Gable | Auckland - Tuning Fork | 31 Oct 2020 | Awaiting New Date | No Change | ||||
The Nutcracker & Don Quixote | Auckland - Kiri Te Kanawa Theatre | 31 Oct 2020 | Awaiting New Date | No Change | ||||
The Nutcracker & Don Quixote | Wellington - Opera House | 10 Nov 2020 | Awaiting New Date | No Change | ||||
The Nutcracker & Don Quixote | Wellington - Opera House | 11 Nov 2020 | Awaiting New Date | No Change | ||||
Stormzy | Wellington - TSB Arena | 19 Nov 2020 | Awaiting New Date | No Change | ||||
Harry Styles | Auckland - Spark Arena | 23 Nov 2020 | Awaiting New Date | No Change | ||||
Patti Smith | Auckland - Town Hall | 27 Apr 2020 | Awaiting New Date | No Change | ||||
Cancelled | ||||||||
Event | Venue/City | Date | ||||||
Ten Tenors | Wellington - Michael Fowler Centre | 24 April 2020 | ||||||
Level 42 | Auckland - The Civic |
28 Apr 2021 |
||||||
Patti Smith | Auckland - Town Hall | 28 Apr 2020 | ||||||
Ten Tenors | Auckland - Bruce Mason Centre | 29 - 30 Apr 2020 | ||||||
The Tape Face Show | Wellington - Opera House | 15 May 2020 | ||||||
Kiwi Concert Party | Auckland - Villa Maria Winery | 23 Jan 2021 | ||||||
Big Thief | Auckland - Powerstation | 19 March 2021 |
Elton John said, "I've been enjoying my time at home with the family while the world navigates its way through the COVID pandemic. But, I really miss being on the road and performing for my beloved fans in my Farewell Yellow Brick Road Tour. While the scientists are making great progress, we are making big plans for a return to touring that will allow us to ensure the health and safety of everyone."
Tickets to each of Elton’s last two Mt Smart concerts will be valid for the corresponding scheduled 2023 new dates
Friday 15 January 2021 = Friday 27 January 2023
Saturday 16 January 2021 = to Saturday 28 January 2023
Can't Make it? We are sorry to hear that.
If you require a refund please read the following instructions carefully. When submitting your request, please follow the below instructions to ensure a timely response.
Select the Topic:
Cancelled/Altered Event
Specify Request Type:
If the card used to make the purchase has changed, please make sure you select the correct option from the list and attach the right form.
Please note that if only the expiry date has changed you only need to provide the new expiry, to do this select 'Only my Expiry Date has changed' and the date from the calendar. Use the last date of the month if your card does not have a specific expiry date. Do not fill out an EFT Form.
Subject: (This is very important)
If you require a refund for all the tickets in your order please use the subject: Full Refund and the Event Name
If part of your group is still attending please use the subject: Partial Refund and the Event Name
Booking Reference:
You must supply your booking reference in this format 12-34567 (no other characters) if you have multiple orders please split these with a forward slash /
Event Name:
Select your Event Name from the drop down menu. If your Event Name is not there, select 'Other' and add your Event Name
Ticket Forward:
Please note that if you received tickets via Ticket Forward only the original purchaser/sender is to contact us as only they can receive a refund - if you are the receiver do not submit a request.
Select: 'Yes' if you are the Original Account holder and have forwarded tickets to another person
Select: 'No' If you did not use Ticket Forward.
Question:
If you are only refunding part of your order and you have used the subject “Partial Refund” please quote which seat/s you want cancelled and refunded.
You can request a refund by clicking the "Submit a Request" button below.
Information on booking accessible seating
All the latest information for Cancelled, Postponed and Altered events.
Information on receiving your tickets and what events are currently on a print delay
Have an order already and have some questions?
Up to date information on all the latest popular presales
Information on making a booking.
Information on the Ticket Delivery Service 'Print-at-Home' and 'Mobile Ticket Delivery'
Frequently asked questions including how to get in touch
Information on Purchasing and Redeeming Ticketmaster Gift Cards