TICKET DISPATCH
The latest dispatch information for some of our biggest events – updated daily.
CANCELLED & ALTERED EVENTS
Venue changes, date changes and refund information – updated daily.
BOOKING CONFIRMATION
Instructions on how to check the details of an existing order.
ACCESSIBLE INFORMATION
Booking procedures, policies and information.
Due to circumstances outside of the Festival’s control, New Zealand Festival: Solomon Georgio on Saturday 17th March 2018 has been cancelled. The Festival apologises for any disappointment and would like to offer you alternative tickets to see any other show of your choice in the Festival Club or a full refund. There will be no additional charge to you for these tickets.
If you would like to exchange, please contact us by clicking here with your request - please include your order reference and the event, date and time you'd like to exchange to in your email. Please contact us by 9am on Tuesday, the 12th of December with your request; if we do not hear from you, you will be refunded.
How do I get my refund?
If you booked online or over the phone, the credit card you used to purchase your tickets will be refunded automatically. The refund process can take up to 5 days. Once processed, please allow 3-5 days for the funds to show on both your balance and statement.
If the credit card used to make this has changed, your original card has expired or is no longer valid (prepaid Visa and MasterCard included), you’ll need to contact our Customer Service Team at customer.help@ticketmaster.co.nz requesting a refund with your bank account details. Please remember to include your order number in your request.
If your tickets were purchased from a Ticketmaster outlet, you’ll need to return to that outlet with the tickets and credit card used to make the booking.