TICKET DISPATCH
The latest dispatch information for some of our biggest events – updated daily.
CANCELLED & ALTERED EVENTS
Venue changes, date changes and refund information – updated daily.
BOOKING CONFIRMATION
Instructions on how to check the details of an existing order.
ACCESSIBLE INFORMATION
Booking procedures, policies and information.
Due to the closure of the Sir Howard Morrison Performing Arts Centre for earthquake strengthening, The Royal New Zealand Ballet season of The Piano: the ballet in Rotorua has now been cancelled.
How do I get my refund?
If you booked online or over the phone, the credit card you used to purchase your tickets will be refunded automatically. The refund process can take up to 5 days. Once processed, please allow 3-5 days for the funds to show on both your balance and statement.
If the credit card used to make this has changed, your original card has expired or is no longer valid (prepaid Visa and MasterCard included), you’ll need to contact our Customer Service Team at customer.help@ticketmaster.co.nz requesting a refund with your bank account details. Please remember to include your order number in your request.
If your tickets were purchased from a Ticketmaster outlet, you’ll need to return to that outlet with the tickets and credit card used to make the booking.