If you have selected standard post as your delivery method, your tickets may take up to 5-10 days to reach your chosen address. If you have chosen courier, your tickets can take between 2-3 days to reach you. If your courier tickets or standard post tickets have not reached you in the estimated time, please send your inquiry to customer.help@ticketmaster.co.nz.

Due to multiple print delays, some events may take longer to dispatch.

There is a possibility that the tickets to the event you have purchased for are on a print delay, below is a list of the events currently on a print delay.

If you are printing your tickets from your Ticketmaster account online, please make sure you are logged into the correct email address if you have multiple Ticketmaster accounts.

If tickets do not arrive in time for an event, it is the responsibility of the customer to notify Ticketmaster of this issue before the event takes place as other means of delivery or venue/outlet collection can be arranged.


  • Niall Horan - Delayed Until 2nd of April 2018
  • P!NK (Dunedin) - Delayed Until Mid-April
  • Taylor Swift - Delayed Until 31st of July 2018
  • Sam Smith - Delayed Until 31st of August 2018
  • Shania Twain (Dunedin) - Delayed Until Further Notice
  • Jim Henson Retrospectacle in Concert - Delayed Until Further Notice
  • Celine Dion - Delayed Until Further Notice
  • All Blacks Vs France - Delayed Until Further Notice


* Please note that if you have P!nk Collector Tickets, they will not be delivered until August 2018.


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