Depending on the event and the delivery method you selected at checkout, you may have a few options to access your tickets. To get started, you'll want to visit your My Account and locate your order to see which delivery option was chosen.
Find your delivery method
To find your chosen delivery method, follow these steps:
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- Sign into your My Account.
- Find your order in My Events.
- Under your ticket details, view the Ticket Delivery section.
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- Sign into your My Account.
- Find your order in the My Tickets section.
- Under your ticket details, view the Ticket Delivery section.
For some events, you can make delivery changes, but not for resale tickets. If you would like to request a change to your delivery option, contact Fan Support.
A guide to delivery methods
An electronic ticket (eTicket) can be a Mobile Entry or Print-at-Home ticket. Sign into your My Account to find and access your eTicket. There can be a delay in accessing your ticket, but it will be available before your event.
We’re unable to offer SMS delivery of tickets.
We’re unable to offer SMS delivery of tickets.
Having a Mobile Entry ticket is the easiest and safest way to access events.
If the event is Mobile only or you selected Mobile Entry at the checkout, then don’t forget your phone - it’s your ticket and way into the event. Mobile tickets cannot be printed.
Mobile Entry isn’t available for all events so check your online account or download our app to manage your tickets all in one place!
If the event is Mobile only or you selected Mobile Entry at the checkout, then don’t forget your phone - it’s your ticket and way into the event. Mobile tickets cannot be printed.
Mobile Entry isn’t available for all events so check your online account or download our app to manage your tickets all in one place!
If you’d like to print your tickets, sign into your My Account, locate your order on the Event Details page, click View Tickets and then print your tickets. At the moment, you can’t print from the app.
If you choose to have your tickets emailed to you, they’ll be in your inbox as a PDF attachment.
When you select Print-at-Home, make sure you have your tickets printed before for your event.
If you choose to have your tickets emailed to you, they’ll be in your inbox as a PDF attachment.
When you select Print-at-Home, make sure you have your tickets printed before for your event.
Collect your hardcopy tickets at any Ticketmaster Outlet 24 hours after booking until a business day prior to the event. The cardholder must collect their booking and present their photo ID, card used for the booking and their order number.
Collect your hardcopy tickets at the venue on the day of your event. The cardholder needs to have the credit card used for purchase and a valid photo ID.
For most events, the venue box office is open for ticket collection one hour before the event. For sporting events, the box office is open two hours before the event.
For most events, the venue box office is open for ticket collection one hour before the event. For sporting events, the box office is open two hours before the event.
Hard copy, souvenir tickets will be sent to you by courier or post. The delivery time varies depending on the event, and most collector tickets will be received from four weeks prior to the event. There may be an additional cost associated with this option.