Popular articles

• Crowded House "To The Island" Tour - Rescheduled

   

  

  Due to the recent restrictions announced by the New Zealand Government, five concerts on Crowded House’s “To The Island” tour have been rescheduled to the following new dates: 
   

  Show	New Date	Old Date
  Nelson, Trafalgar Centre	Wed 17 March 2021	Tue 9 Mar 2021
  Napier, Church Road Winery	Sat 27 March 2021	Sat 6 Mar 2021
  Napier, Church Road Winery	Sun 28 March 2021	Sun 7 Mar 2021

  
  All tickets purchased for the original dates remain valid for the rescheduled date in that city without the need for exchange. 
   
  Ticketholders unable to attend the new date can obtain a full refund from their point of purchase.
   
  For any further ticket enquiries, please reach out to your point of purchase. 
  
  Can’t make it? You will need to request a refund.
  If you require a refund, please follow the steps below. When submitting your request, it's imperative that you follow the instructions below to ensure your request is actioned correctly.
  
  Select the Topic:
  Cancelled/Altered Event
  
  Specify Request Type:

  • If the debit/credit card used to make the purchase has changed, please make sure you select the correct option from the list and attach the right form.
  • If you have purchased your tickets with Cash or EFTPOS from a Ticketmaster Box Office/Outlet you will need to select "Other"

  Please note that if only the expiry date has changed, you only need to provide the new expiry. To do this select 'Only my Expiry Date has changed' and the date from the calendar. Use the last date of the month if your card does not have a specific expiry date. Do not fill out an EFT Form.
  
  Subject: (This is very important)
  If you require a refund for all the tickets in your order please use the subject: Full Refund and the Event Name
  
  If part of your group is still attending please use the subject: Partial Refund and the Event Name
  
  Booking Reference:
  You must supply your booking reference in this format 12-34567 (no other characters) if you have multiple orders please split these with a forward slash (/)
  
  Event Name:
  Select your Event Name from the drop down menu. If your Event Name is not there, select 'Other' and add your Event Name manually.
  
  Ticket Forward:
  Please do not submit a request if you received tickets via Ticket Forward - only the original purchaser/sender is to contact us as only they can receive a refund - if you are the receiver do not submit a request.
  
  Select: 'Yes' if you are the Original Account holder and have forwarded tickets to another person - please be sure to specify whether you would like a refund for any/all of the tickets that have been forwarded.
  
  Select: 'No' If you did not use Ticket Forward.
  
  Question:
  If you would like a partial refund of your order and you have used the subject “Partial Refund” please quote which seat/s you want cancelled and refunded.
  
  You can request a refund by clicking HERE

• Auckland Arts Festival 2021 - Covid-19 Response

  

   

  Auckland Arts Festival/Te Ahurei Toi o Tāmaki (AAF) is sadly unable to open this Thursday 4 March as planned, due to Auckland being at Alert Level 3. We are working hard to reschedule as many shows from our first four days as possible, in alignment with artist and venue availability. Our priority is the safety of our audience, crew and artists.

  While we anticipate being able to reschedule much of the activity from the first part of our programme, we have been forced to cancel a small number of shows and events. These are listed below.

  AAF: Taku Tau Kahurangi - 4 March

  AAF: Julia Deans - 6 March

  AAF: Shoulder to Shoulder - 8 March

  AAF: Gitbox Rebellion - 14 March

  AAF: #TAMAKIBEATS Finals - 20 March 

  In the event of cancellation of a ticketed performance, ticketholders will be refunded. You do not need to do anything. If you wish to donate to AAF in the spirit of aroha, please click here.

  If you hold tickets to a show that is listed as ‘working to reschedule’, we will inform you of the new date and time as soon as details are confirmed.

• My Chemical Romance - Rescheduled

   

  

   

  The My Chemical Romance show scheduled for Wednesday, 25 March 2020 at Outer Fields will now take place on Saturday, 6 November 2021.

  Special guests to be announced at a later date.  

  Existing tickets remain valid for the new date without the need for exchange. Ticket holders unable to attend the new dates can obtain a refund from Ticketmaster.

  Refund requests must be submitted prior to 5pm, October 9 2020. 

  For any further ticket enquiries please visit: https://bit.ly/322eoyZ

  Can’t make it? You will need to request a refund.

  If you require a refund, please follow the steps below. When submitting your request, it's imperative that you follow the instructions to ensure your request is actioned correctly.
  
  Select the Topic:

  Cancelled/Altered Event
  
  Specify Request Type:

  If the card used to make the purchase has changed, please make sure you select the correct option from the list and attach the right form.
  
  Please note that if only the expiry date has changed you only need to provide the new expiry, to do this select 'Only my Expiry Date has changed' and the date from the calendar. Use the last date of the month if your card does not have a specific expiry date. Do not fill out an EFT Form.
  
  Subject: (This is very important)

  If you require a refund for all the tickets in your order please use the subject: Full Refund and My Chemical Romance

  If part of your group is still attending please use the subject: Partial Refund and My Chemical Romance

  Booking Reference:

  You must supply your booking reference in this format 12-34567 (no other characters) if you have multiple orders please split these with a forward slash /

  Event Name:

  Select your Event Name from the drop down menu. If your Event Name is not there, select 'Other' and add your Event Name

  Ticket Forward:
  
  Please note that if you received tickets via Ticket Forward only the original purchaser/sender is to contact us as only they can receive a refund - if you are the receiver do not submit a request.
  
  Select: 'Yes' if you are the Original Account holder and have forwarded tickets to another person

  Select: 'No' If you did not use Ticket Forward. 

  Question:

  If you are only refunding part of your order and you have used the subject “Partial Refund” please quote which seat/s you want cancelled and refunded.

  You can request a refund by clicking HERE.

• Covid-19 (Coronavirus)

  

  Information about COVID-19 (Coronavirus)

  Caring for the safety and well-being of our fans has been and always will be Ticketmaster’s most important priority, especially during challenging times like these. As global health concerns continue to develop, our team is working diligently behind the scenes, coordinating with local authorities in monitoring and assessing overall impact, while actively supporting the artists, teams, festivals and venues you love as they work out how best to proceed with the thousands of events they have on the horizon.

  While some events unfortunately have had to be cancelled, we are working with many of our event partners to see how best to reschedule each event for your enjoyment. As you can imagine, this takes time, so we truly appreciate your patience and understanding as we navigate this new territory.

  In order to provide you with as much information as we can, we have created a comprehensive information page that will be consistently updated with changes to the status of all impacted events, so feel free to check back often.

  As a result of the high volume of cancellations and rescheduled events, we encourage you not to reach out directly with a refund request. The best way to check your event status is through this page 

  In the meantime, please see below for more detailed guidance:

  • For future events that are still scheduled, you’re all set. There’s nothing you need to do. If anything changes, we will contact you with updates.
  • If your event has been cancelled, there’s also nothing you need to do. We’ll get in touch with you directly with more information.
  • If your event has been rescheduled, we are working with the event organiser to identify new dates, and we will contact you as soon as we have confirmation and more information this.
  • For additional information, you can visit our help centre 

  Please understand that due to the high volume of enquiries, our Fan Support team is experiencing longer than normal wait times.

  For now, we want to thank you for being such a valued part of the live entertainment world. We are working around the clock on solutions and truly apologise for any inconvenience.

  At Ticketmaster, our vision is to connect people through the power of live events. What makes these experiences so special is the pure joy we feel from being among a community of like-minded, dedicated fans. We’d like to take a moment to offer our most sincere support to any of our fellow fans, friends and family who have been affected by this virus. We wish everyone the best health and safety during this difficult time, and we look forward to returning to our favourite live events as soon as possible.

  Sincerely,

  Ticketmaster

  What if my event is cancelled or postponed due to Coronavirus COVID-19?

  If your event has been cancelled, we’ll be in touch to confirm when your refund will be processed and what action you need to take.

  We’ll also get in touch if your event is rescheduled. Your tickets will be valid for the rescheduled date but if you can’t make it, you can get a refund once the new date has been announced.

  What is being done at venues to ensure prevention of Coronavirus COVID-19?

  Please refer directly to the venue’s website for more information.

• Cancelled and Rescheduled Events

  

   

  
  Our operating hours are 9 am - 7:30 pm Monday - Friday and 9 am - 5 pm weekends, please do not send in multiple requests, doing so will slow down our response times. Instead, try our Social Media team or check our Help pages if you are in need of any updates, these will be updated regularly. If your event is today, please visit the venue box office for assistance. We are currently experiencing an unprecedented amount of Rescheduled and Cancelled events. Please be assured that our staff are doing everything that they can to answer you. If your event isn't listed below, please do not contact us asking for information. When/if your event is affected, you will be contacted by email and SMS and the information will be posted here. This page will be updated as soon as we hear officially from event partners. Thank you for your patience and understanding during this trying time.
  
  Any events that have been cancelled or rescheduled you should be able to find more details in our helpdesk. If you can't find what you're looking for, try searching the name of your event in the search bar above. There may be instances, especially with postponed shows, where the new date has not yet been confirmed by the Promoters. For more information, please keep an eye on this page, which will be updated with all the latest information.

  
  My event's been rescheduled – will I get new tickets?
  
  If tickets have already been sent out when the event's been rescheduled, they'll usually be valid for the new date. There's sometimes the odd occasion where the original tickets won't be accepted, but we'll always be sure to let you know if that's the case. We will make contact with all of our customers to advise what they'll need to do. 
  
  Why isn't my event listed here? I'm sure I've heard it was cancelled.
  
  We can only announce a change once it's been confirmed to us by the Venue or Promoter. There's always quite a lot going on behind the scenes when an event is changed, so if you've seen something on the venue's website, the band's Facebook page or anywhere else but it's not posted here yet, don't worry. It might be that we're just finalising details, but we'll let you know as soon as we have the details confirmed. Check the list below for any changes to your event.
  
  If you still require further assistance, please don't hesitate to Submit a Request via the button at the bottom of the page, and one of our Customer Support representatives will provide an answer as soon as possible.
  
  

  Rescheduled
  Event		Venue/City		Original Date		New Date		New Venue
  Houstoun Plays Rachmaninov		Auckland - Town Hall		18 Feb 2021		25 Mar 2021		No Change
  Crowded House		Napier - Church Road Winery		6 Mar 2021		27 Mar 2021		No Change
  Crowded House		Napier - Church Road Winery		7 Mar 2021		28 Mar 2021		No Change
  Crowded House		Nelson - Trafalgar Centre		9 Mar 2021		17 Mar 2021		No Change
  Marc Rebillet		Auckland - Powerstation		24 Mar 2020 22 Jan 2021		22 Jan 2022		No Change
  My Chemical Romance		Auckland - Outer Fields		25 March 2020		6 Nov 2021		No Change
  Todrick Hall		Wellington - Opera House		26 Mar 2020 10 January 2021		16 Dec 2021		No Change
  Touch Bass		Auckland - Spark Arena		1 April 2021 9 April 2020		25 Nov 2021		No Change
  Alanis Morissette		Auckland - Spark Arena		21 April 2020		25 Nov 2021		No Change
  Andy C		Auckland - Shed 10		24 April 2020		12 Mar 2021		Logan Campbell Centre
  Arena Rave 1.0 - Andy C, The Upbeats, A.M.C, Breaking Beats		Wellington - TSB Arena		25 April 2020		13 Mar 2021		No Change
  Cowboy Junkies		Auckland - Bruce Mason Centre		1 May 2020 29 Jan 2021		28 Jan 2022		No Change
  Cowboy Junkies		Wellington - Opera House		2 May 2020 31 Jan 2021		29 Jan 2022		No Change
  Faith No More		Auckland - Spark Arena		8 May 2020 24 Feb 2021		12 Feb 2022		No Change
  Ben Elton		Auckland - Civic Theatre		9 May 2020		18 May 2021		No Change
  Bravo Amici		Dunedin - Town Hall		12 May 2020		25 May 2021		No Change
  Ben Elton		Wellington - Opera House		12 May 2020		30 April 2021		Wellington - Michael Fowler Centre
  Bravo Amici		Wellington - Opera House		14 May 2020		23 May 2021		Wellington - Michael Fowler Centre
  Yesterday Once More		Auckland - Bruce Mason Centre		15 May 2020		10 Apr 2021		No Change
  Backstreet Boys		Auckland - Spark Arena		28 Apr 2021 16 & 17 May 2020		19 Mar 2022		No Change
  Bravo Amici		Auckland - Kiri Te Kanawa Theatre		19 May 2020		21 May 2021		No Change
  Fastlove		Auckland - Bruce Mason Centre		22 May 2020 30 April 2021		21 May 2022		No Change
  Kota The Friend		Auckland - Neck of the Woods		28 May 2020 15 Dec 2020		23 Nov 2021		No Change
  Steve Hackett		Auckland - Town Hall		2 June 2020		21 May 2021		No Change
  World of Musicals		Wellington - Opera House		11 June 2020		1 May 2021		No Change
  Pink Floyd Experience		Auckland - Bruce Mason Centre		13 June 2020		12 Jun 2021		No Change
  Mansfield – In Her Own Words		Wellington - Opera House		13 June 2020		14 Jun 2021		Wellington - Michael Fowler Centre
  NZOP: The Marriage of Figaro		Auckland - Kiri Te Kanawa Theatre		4-14 June 2020		8-13 Jun 2021		No Change
  Mansfield – In Her Own Words		Auckland - Bruce Mason Centre		20 June 2020		20 June 2021		No Change
  World of Musicals		Auckland - Bruce Mason Centre		21 June 2020		20 April 2021		No Change
  Made in the 90's		Auckland - Bruce Mason Centre		24 June 2020		13 Mar 2021		Auckland - Logan Campbell Centre
  Trixie & Katya Live - The UNHhhh Tour		Wellington - TSB Arena		25 June 2020		26 Jul 2021		No Change
  NZOP: The Marriage of Figaro		Wellington - Opera House		27 Jun - 2 Jul 2020		23-27 Jun 2021		No Change
  Definitely Oasis		Wellington - San Fran		4 July 2020		3 Jul 2021		No Change
  Definitely Oasis		Auckland - Tuning Fork		5 July 2020		2 Jul 2021		No Change
  Blue Planet II		Auckland - Kiri Te Kanawa Theatre		22 July 2020		9 Apr 2021		No Change
  WWE Live 2020		Auckland - Spark Arena		8 August 2020		31 Jul 2021		No Change
  China Crisis		Wellington - San Fran		12 Aug 2020 2 Jul 2021		18 Feb 2022		No Change
  Letz Zep		Auckland - Powerstation		12 Aug 2020 1 Jun 2021		16 Mar 2022		No Change
  China Crisis		Auckland - Tuning Fork		13 Aug 2020 3 Jul 2021		19 Feb 2022		No Change
  Sol3 Mio		Auckland - Spark Arena		13 Aug 2020		11 Mar 2021		No Change
  Leaving Jackson		Auckland - Bruce Mason Centre		15 Aug 2020 27 Mar 2021		19 Nov 2021		No Change
  Te Wero - Fashion Runway		Rotorua - Energy Events Centre		15 Aug 2020		11 Sept 2021		No Change
  Herman's Hermits		Wellington - Opera House		3 Sept 2020		11 Sept 2021		No Change
  Leaving Jackson		Wellington -Opera House		20 Mar 2021 5 Sept 2020		13 Nov 2021		No Change
  Herman's Hermits		Dunedin - Glenroy Auditorium		10 Sept 2020		2 Sept 2021		No Change
  Lauv		Auckland - Spark Arena		16 Sept 2020		1 Sept 2021		No Change
  Friends – The Musical Parody		Wellington - Opera House		22 Sept 2020		10 Oct 2021		Wellington -Michael Fowler Centre
  Friends – The Musical Parody		Auckland - Kiri Te Kanawa Theatre		1 Oct 2020		6 Oct 2021		No Change
  Pop Will Eat Itself		Auckland - Tuning Fork		13 Oct 2020		13 Oct 2021		No Change
  Pop Will Eat Itself		Wellington - San Fran		14 Oct 2020		12 Oct 2021		No Change
  The Howard Morrison Quartet Take 2 Tour		Auckland - Bruce Mason Centre		14 Oct 2020		27 Feb 2021		No Change
  The Doors Alive (The Doors Tribute)		Wellington - San Fran		22 Oct 2020		15 Oct 2021		No Change
  The Doors Alive (The Doors Tribute)		Auckland - Powerstation		23 Oct 2020		16 Oct 2021		No Change
  Rod Stewart		Dunedin - Forsyth Barr Stadium		11 Nov 2020		6 Apr 2022		No Change
  Rod Stewart		Napier - Mission Estate Winery		14 Nov 2020		9 Apr 2022		No Change
  Rod Stewart		Napier - Mission Estate Winery		15 Nov 2020		10 Apr 2022		No Change
  Violent Femmes		Wellington - Opera House		16 Nov 2020		12 Feb 2022		No Change
  David Gray		Auckland - Spark Arena		28 Nov 2020		27 Nov 2021		No Change
  David Gray		Wellington - TSB Arena		29 Nov 2020		25 Nov 2021		No Change
  Mad Caddies		Auckland - Tuning Fork		3 Dec 2020		2 Oct 2021		No Change
  Tame Impala		Auckland - Spark Arena		16 Apr/5 Dec 2020		5 Dec 2021		No Change
  Simple Minds		Wellington - TSB Arena		11 Dec 2020		17 Dec 2021		No Change
  Simple Minds		Auckland - Villa Maria Winery		12 Dec 2020		18 Dec 2021		No Change
  The Crystal Method		Auckland - The Studio		15 Dec 2020		14 Dec 2021		No Change
  Marlon Williams		Dunedin - Glenroy Auditorium		2 & 5 Mar 2021		6 Apr 2021		Dunedin - Town Hall
  SOL3 MIO		Wellington - Michael Fowler Centre		5 Mar 2021		9 Apr 2021		No Change
  Outerfields2021		Auckland -  Outer Fields, Western Springs		6 Mar 2021		4 Dec 2021		No Change
  Crowded House		Nelson - Trafalgar Centre		8 Mar 2021		9 Mar 2021		No Change
  Patti Smith		Auckland - Town Hall		27 Apr 2020 8 Apr 2021		26 Apr 2022		No Change
  Fastlove		Wellington - Opera House		27 Apr 2021		22 May 2022		No Change
  Postponed
  Zucchero: D.O.C. World Tour		Auckland - Town Hall		2 April 2020		Awaiting New Date		No Change
  The Offspring and SUM41		Auckland - Spark Arena		28 April 2020		Awaiting New Date		No Change
  Moscow Ballet - Sleeping Beauty		Auckland - Kiri Te Kanawa Theatre		9 May 2020		Awaiting New Date		No Change
  The Bluetones		Auckland - Tuning Fork		12 May 2020 26 Jan 2021		Awaiting New Date		No Change
  Six: The Musical		Wellington - Opera House		9-19 Jul 2020		Awaiting New Date		No Change
  Orpheus Choir Wellington: Bach Mass in B Minor		Wellington - Michael Fowler Centre		19 Sept 2020		Awaiting New Date		No Change
  The Nutcracker & Don Quixote		Auckland - Bruce Mason Centre		29 Oct 2020		Awaiting New Date		No Change
  Great Gable		Auckland - Tuning Fork		31 Oct 2020		Awaiting New Date		No Change
  The Nutcracker & Don Quixote		Auckland - Kiri Te Kanawa Theatre		31 Oct 2020		Awaiting New Date		No Change
  The Nutcracker & Don Quixote		Wellington - Opera House		10 Nov 2020		Awaiting New Date		No Change
  The Nutcracker & Don Quixote		Wellington - Opera House		11 Nov 2020		Awaiting New Date		No Change
  Stormzy		Wellington - TSB Arena		19 Nov 2020		Awaiting New Date		No Change
  Harry Styles		Auckland - Spark Arena		23 Nov 2020		Awaiting New Date		No Change
  RUDE FOOD Comedy Cook-off		Auckland - Kiri Te Kanawa Theatre		20 Feb 2021		Awaiting New Date		No Change
  Marlon Williams		Oamaru - Opera House		3 Mar 2021		Awaiting New Date		No Change
  Town and Country		Dunedin - Town Hall		4 Mar 2021		Awaiting New Date		No Change
  Jon Stevens ’Noiseworks + INXS Collection		Wellington - San Fran		4 Mar 2021		Awaiting New Date		No Change
  AAF: Estere		Auckland - The Civic Club		4 Mar 2021		Awaiting New Date		No Change
  AAF: Tom Sainsbury		Auckland - The Civic Club		4-6 Mar 2021		Awaiting New Date		No Change
  AAF: The Griegol		Auckland - Q Theatre		4-7 Mar 2021		Awaiting New Date		No Change
  Jon Stevens ’Noiseworks + INXS Collection		Auckland - Powerstation		5 Mar 2021		Awaiting New Date		No Change
  AAF: Carnivorous Plant Society		Auckland - The Civic Club		5 Mar 2021		Awaiting New Date		No Change
  AAF: Subtle Dances		Auckland - Bruce Mason Centre		5-6 Mar 2021		Awaiting New Date		No Change
  AAF: Arts + Climate Innovation: Coexistence with our Natural World		Auckland - The Civic Club		6 Mar 2021		Awaiting New Date		No Change
  AAF: Tekau!		Auckland - Kiri Te Kanawa Theatre		6 Mar 2021		Awaiting New Date		No Change
  AAF: Taonga Moana		Auckland - Town Hall		6 Mar 2021		Awaiting New Date		No Change
  AAF: Reb Fountain and the Black Quartet		Auckland - The Civic Club		7 Mar 2021		Awaiting New Date		No Change
  AAF: Living With Uncertainty		Auckland - Wintergarden		7 Mar 2021		Awaiting New Date		No Change
  AAF: Level Up		Auckland - The Civic Club		8 Mar 2021		Awaiting New Date		No Change
  Chopper: the Silencer		Rotorua - Energy Events Centre		19 Mar 2021 22 Nov 2020		Awaiting New Date		No Change
  Chopper: the Silencer		Wellington - Opera House		21 Mar 2021 19 Nov 2020		Awaiting New Date		No Change
  Cancelled
  Event		Venue/City		Date
  Barrier Ninja		Auckland - Town Hall		15-17 Feb 2021
  Sorry For Your Loss		Auckland - Town Hall		15-17 Feb 2021
  Barrier Ninja		Auckland - Herald Theatre		18 Feb 2021
  Sorry For Your Loss		Auckland - Herald Theatre		18 Feb 2021
  Frnjam		Auckland - Town Hall		19 Feb 2021
  KITA, Imugi & Zuke		Auckland - Town Hall		19 Feb 2021
  Battlezone		Auckland - Town Hall		19 Feb 2021
  Blues Footy Fest		Auckland - Eden Park		20 Feb 2021
  Maimoa		Auckland - Town Hall		20 Feb 2021
  NZ Walk of Fame		Auckland - Bruce Mason Centre		20 Feb 2021
  The Lost Letter Office		Auckland - Bruce Mason Centre		1 pm, 26 Feb 2021
  Morning Melodies		Auckland - Bruce Mason Centre		1 Mar 2021
  AAF: Taku Tau Kahurangi		Auckland - Town Hall		4 Mar 2021
  AAF: Julia Deans		Auckland - The Civic Club		6 Mar 2021
  AAF: Shoulder to Shoulder		Auckland - Town Hall		8 Mar 2021
  CMNZ: Transfigured Night		Auckland - Concert Chamber		9 Mar 2021
  DJ Sir-Vere’s Major Flavours		Auckland - Spark Arena		12 Mar 2021
  AAF: Gitbox Rebellion		Auckland - The Civic Club		14 Mar 2021
  AAF: #TAMAKIBEATS Finals		Auckland - Kiri Te Kanawa Theatre		20 Mar 2021
  Marcus King Band		Auckland - Powerstation		16 April 2020 8 April 2021
  Level 42		Auckland - The Civic		28 Apr 2021
  Patti Smith		Auckland - Town Hall		28 Apr 2020
  TEDxWellington 2021		Wellington - Michael Fowler Centre		8 May 2021
  Big Thief		Auckland - Powerstation		19 Mar 2021
  Sir Ranulph Fiennes		Auckland - Town Hall		30 May 2021 22 May 2020
  Sir Ranulph Fiennes		Wellington - Michael Fowler Centre		31 May 2021 25 May 2020