WHAT ARE THE PERFORMANCE DATES AND TIMES?
Monday No Show
Saturday 2.00pm & 7.30pm
Sunday 1.00pm & 6.30pm
From Thursday 24th June 2021 – Sunday 18th July.
The full performance schedule can be found here.
WHAT ARE THE TICKET PRICES?
Ticket prices range from $65 to $245*, and vary by seating location, performance date and time.
Please note * that an additional 2.3% credit card charge and land levy up to $4.95 per ticket apply. A once-off fee of $8.00 per transaction applies.
Concession prices are available on Tuesday, Wednesday & Thursday performances in Gold, Silver and Bronze Seating.
Concessions apply to seniors, pensioners, full time students with ID and children under 13 years.
Full schedule and pricing is available here.
THE LION KING Collector Tickets!
Make your experience of THE LION KING last with a limited-edition Collector Ticket. A Collector Ticket is a souvenir, 3D-style ticket that gets you into the performance and serves as a treasured keepsake well after the show is over. To purchase, simply select "Collector Ticket" specifically when choosing your ticket type.
Collector tickets can only be delivered to fans via mail, and cannot be sent as Print-at-Home or E-Tickets, or collected from outlets or the venue.
Find out more here.
ARE GROUP DISCOUNTS AVAILABLE?
There are no group discounts for The Lion King Auckland.
However, if you wish to purchase more than 8 tickets and all sit together, please contact Ticketmaster groups department on
PH: 09 970 9700
However, due to the high demand for tickets for this event, we expect that many performances will sell out quickly.
WHERE IS SPARK ARENA?
Spark Arena is located on Mahuhu Crescent at the edge of the CBD. It is both accessible and highly visible from Beach Road and Quay Street and within easy reach of public transport, hotels and restaurants.
For more information on the venue’s services and amenities, as well as its policies, please visit the venues website here.
WHAT IS THE RUNNING TME FOR THE LION KING?
Running time is approx. 2 hours and 30 minutes, including a 20 minute intermission.
IS THERE AN AGE RECOMMENDATION?
Children 2 and under are free on the knee – THE LION KING is recommended for a general audience. We recommend THE LION KING for ages 6 and up.
HOW LONG IS THE LION KING SEASON IN AUCKLAND?
The season commences on Thursday 24th June 2021 and closes on Sunday 18th July 2021.
WILL THE LION KING BE PLAYING ANYWHERE ELSE IN NEW ZEALAND?
This is the international tour of The Lion King and will not be travelling to any other location in New Zealand.
WILL I BE ADMITTED INTO THE PERFORMANCE IF I ARRIVE LATE TO THE PERFORMANCE?
There is a lock out period at the start of Act 1 and Act 2. Latecomers will not be seated until a suitable break in the performance.
We recommend arriving at least 45 minutes prior to the show start time noted on your ticket.
Please note, should you need to leave the theatre at any time during the performance, be aware that there may be a delay to you being re-admitted into the performance as there are various lock out periods during the show.
CAN I TAKE PHOTOGRAPHS / VIDEOS?
Once the performance commences, photography or videoing – including that on mobile phones – is NOT permitted.
DOES THE SHOW USE ANY SPECIAL EFFECTS?
THE LION KING contains theatrical smoke and fog effects as well as strobe lighting during parts of the show.
WHAT SHOULD I WEAR TO THE SHOW?
There is no dress code for Spark Arena. For all performances, attire should be comfortable and appropriate for the occasion. The venue is airconditioned throughout the year.
HOW MANY TICKETS CAN I BUY?
There is an 8 ticket limit per household. All orders will be reviewed for duplicate accounts, bots or other means being used to circumvent the 8 ticket limit. Fraudulent ticket orders may be cancelled without notice.
Why the limit? The ticket limit is in place to allow as many people as possible the opportunity to purchase tickets for THE LION KING.
CAN I GET A REFUND OR EXCHANGE MY TICKETS FOR ANOTHER DATE ONCE I PURCHASE?
As with all ticket purchases, we recommend that you check / confirm dates and times of the performance you intend to purchase before completing the checkout on Ticketmaster.
There are no refund or exchanges on tickets once they are purchased if you change your mind or for personal reasons.
IS THERE ACCESSIBLE SEATING AVAILABLE?
Wheelchair users have access to specially designated spots in row V in the Lower Bowl, accessible via the foyer elevator. When booking tickets, please note that Doors 13-18 are closest to the elevators and Doors 1-3 are on the ground floor. Companion seating is available and must be reserved at the time of booking. For more information on accessible seating, click here.
Accessible seating can now be purchased online or over the phone.
If you are having difficulty with accessibility seats online, please call 09 970 9711 or visit www.ticketmaster.co.nz/help.
Service Hours: Monday – Friday 9:00am – 7:30 pm; Saturday – Sunday 9:00am – 5:00pm (excludes Public Holidays).
WHAT HAPPENS IF TRAVEL RESTRICTIONS ARE IN PLACE OR I AM UNABLE TO ATTEND DUE TO COVID-19?
Maintaining a safe and healthy environment for audiences, cast and the venue is of paramount importance.
- If you are unwell, with any Covid-19 symptoms, please contact customer service by submitting a request no later than 10AM on the day of performance and we will work with you to exchange your tickets for a future performance (subject to availability).
- If you are travelling from another region or are an international traveller and are unable to attend the performance due to travel or quarantine restrictions, please submit a request no later than a week before your performance and we will work with you to exchange your tickets for a future performance (subject to availability).
- Exchanges are subject to availability at the time of exchange and must be of equal value of the original ticket(s) purchased. If you wish to exchange to a higher priced ticket(s), you will be asked to pay the difference in ticket price.
- In those cases, if after following the above processes we are unable to facilitate an exchange for another performance, a refund will be offered.
- No exchanges or refunds can be provided after the deadlines listed above or after a performance date unless required by applicable law.
- Please note: we can only assist those who purchased their Lion King tickets on Ticketmaster New Zealand, the authorised ticket seller for Spark Arena, or through approved travel package partners. If you purchased tickets through any other avenue, please contact the seller directly to learn more about their refund and exchange policy.
WILL THE VENUE HAVE COVID-SAFE PROTOCOLS IN PLACE?
Spark Arena will operate in accordance with its Covid Safe Plan with the goal of ensuring that your experience at the arena is made as safe as reasonably possible. The Covid Safe Plan applicable at the time of your visit will be made available on the venues website here.
WHEN WILL I RECEIVE MY TICKETS?
If you selected mobile ticket delivery, tickets will be delivered via My Account on the Ticketmaster website and available to you from 72 hours prior to your selected performance.
If you selected venue collection for your tickets, they will be available on the day of the performance only. Tickets must be collected and personally signed for by the credit card holder who is the only person authorised to collect tickets. For identification purposes the credit card holder must present personal ID, the credit card which was used when purchasing the tickets and the account confirmation number at the time of collection.
WHAT IF I DO NOT RECEIVE MY TICKETS 72 HOURS BEFORE THE PERFORMANCE?
If you cannot find or do not receive your mobile tickets (from 72 hours before the performance only), we recommend the following:
- Log into your online Ticketmaster account to access your mobile tickets and double-check to ensure all details are correct.
- Contact Ticketmaster customer service by submitting a request.
Lost or replacement tickets can only be obtained at the venue box office prior to the performance and will only be issued to the original ticket purchaser / Ticketmaster account holder upon showing valid ID.
If you selected COLLECTOR TICKETS, these will be mailed to your address and will arrive a minimum of 3 days prior to your performance.
If it is within 3 days of your event and your Collector Tickets have not arrived in the post, please click here to submit an enquiry through our webpage and include your event name and “Collector Tickets Not Arrived” as the subject.
WHERE CAN I GET OFFICIAL SHOW MERCHANDISE OR THE CAST RECORDING?
You can get the official THE LION KING merchandise at the venue or online via Disney Shopping. The live cast recording is available through Amazon, iTunes and other retailers.