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• Happy Place - Important Information

  

   

  Due to delays in sea freight impacting production, the first Happy Place session will now be held on the at 12:00 pm, 23 April 2021.

  If you received an email and/or SMS from us regarding your tickets, please follow the below instructions.
  
  To exchange your current tickets to an alternative performance, please put your top three preferred dates & times to exchange to from 12:00 pm, 23 April onwards and we will do our best to accommodate your request, subject to availability.
  
  In the event you cannot attend a new session date across the season, please submit a refund request.
  
  Thank you for your patience.
  
  
  Can't make it? We're sorry to hear that. You can request an exchange for an alternative performance or a refund by clicking on this line.

  
  When submitting your request, It's imperative that you follow the instructions below to ensure your request is actioned correctly.
  
  Select the Topic:
  Cancelled/Altered Event
  
  Specify Request Type:

  • If the debit/credit card used to make the purchase has changed, please make sure you select the correct option from the list and attach the right form.
  • If you have purchased your tickets with Cash or EFTPOS from a Ticketmaster Box Office/Outlet you will need to select "Other"
  • If you wish to request an exchange, please select "Other"

  Please note that if only the expiry date has changed, you only need to provide the new expiry. To do this select 'Only my Expiry Date has changed' and the date from the calendar. Use the last date of the month if your card does not have a specific expiry date. Do not fill out an EFT Form.
  
  Subject: (This is very important)

  
  If you require a refund for all the tickets in your order please use the subject: Full Refund - Happy Place
  
  If part of your group is still attending please use the subject: Partial Refund - Happy Place
  
  If require an exchange for an alternative performance, please use the subject: Exchange - Happy Place
  
  
  Booking Reference:
  You must supply your booking reference in this format 12-34567 (no other characters) if you have multiple orders please split these with a forward slash (/)
  
  Event Name:
  Select "Happy Place"
  
  Ticket Forward:
  Please note that if you received tickets via Ticket Forward, only the original purchaser/sender is to contact us as only they can receive a refund - if you are the receiver do not submit a request.
  
  Select: 'Yes' if you are the Original Account holder and have forwarded tickets to another person - please be sure to specify whether you would like a refund for any/all of the tickets that have been forwarded.
  
  Select: 'No' If you did not use Ticket Forward.
  
  Question:
  If you would like a partial refund of your order and you have used the subject “Partial Refund - Happy Place” please specify HOW MANY tickets you wish to have cancelled and refunded.
  
  You can request an exchange or a refund by clicking HERE
  
  
  

• THE LION KING - Important Information

  

  WHAT ARE THE PERFORMANCE DATES AND TIMES?

  Monday               No Show

  Tuesday               7.30pm

  Wednesday          7.30pm

  Thursday              7.30pm

  Friday                   7.30pm

  Saturday               2.00pm & 7.30pm

  Sunday                 1.00pm & 6.30pm

   

  From Thursday 24th June 2021 – Sunday 18^th July.

  The full performance schedule can be found here.

   

  WHAT ARE THE TICKET PRICES?

  Ticket prices range from $65 to $245*, and vary by seating location, performance date and time. 

  Please note * that an additional 2.3% credit card charge and land levy up to $4.95 per ticket apply. A once-off fee of $8.00 per transaction applies.

  Concession prices are available on Tuesday, Wednesday & Thursday performances in Gold, Silver and Bronze Seating.

  Concessions apply to seniors, pensioners, full time students with ID and children under 13 years.

  Full schedule and pricing is available here.

   

  THE LION KING Collector Tickets!

  Make your experience of THE LION KING last with a limited-edition Collector Ticket. A Collector Ticket is a souvenir, 3D-style ticket that gets you into the performance and serves as a treasured keepsake well after the show is over. To purchase, simply select "Collector Ticket" specifically when choosing your ticket type.

  Collector tickets can only be delivered to fans via mail, and cannot be sent as Print-at-Home or E-Tickets, or collected from outlets or the venue.

  Find out more here.

   

  ARE GROUP DISCOUNTS AVAILABLE?

  There are no group discounts for The Lion King Auckland.

  However, if you wish to purchase more than 8 tickets and all sit together, please contact Ticketmaster groups department on

  Groups.NewZealand@ticketmaster.co.nz

  PH:  09 970 9700

  However, due to the high demand for tickets for this event, we expect that many performances will sell out quickly.

   

  WHERE IS SPARK ARENA?

  Spark Arena is located on Mahuhu Crescent at the edge of the CBD. It is both accessible and highly visible from Beach Road and Quay Street and within easy reach of public transport, hotels and restaurants.

  For more information on the venue’s services and amenities, as well as its policies, please visit the venues website here.

   

  WHAT IS THE RUNNING TME FOR THE LION KING?

  Running time is approx. 2 hours and 30 minutes, including a 20 minute intermission.

   

  IS THERE AN AGE RECOMMENDATION?

  Children 2 and under are free on the knee – THE LION KING is recommended for a general audience. We recommend THE LION KING for ages 6 and up.

   

  HOW LONG IS THE LION KING SEASON IN AUCKLAND?

  The season commences on Thursday 24^th June 2021 and closes on Sunday 18^th July 2021.

   

  WILL THE LION KING BE PLAYING ANYWHERE ELSE IN NEW ZEALAND?

  This is the international tour of The Lion King and will not be travelling to any other location in New Zealand.

   

  WILL I BE ADMITTED INTO THE PERFORMANCE IF I ARRIVE LATE TO THE PERFORMANCE?

  There is a lock out period at the start of Act 1 and Act 2. Latecomers will not be seated until a suitable break in the performance.

  We recommend arriving at least 45 minutes prior to the show start time noted on your ticket.

  Please note, should you need to leave the theatre at any time during the performance, be aware that there may be a delay to you being re-admitted into the performance as there are various lock out periods during the show.

   

  CAN I TAKE PHOTOGRAPHS / VIDEOS?

  Once the performance commences, photography or videoing – including that on mobile phones – is NOT permitted.

   

  DOES THE SHOW USE ANY SPECIAL EFFECTS?

  THE LION KING contains theatrical smoke and fog effects as well as strobe lighting during parts of the show.

   

  WHAT SHOULD I WEAR TO THE SHOW?

  There is no dress code for Spark Arena. For all performances, attire should be comfortable and appropriate for the occasion. The venue is airconditioned throughout the year.

   

  HOW MANY TICKETS CAN I BUY?

  There is an 8 ticket limit per household. All orders will be reviewed for duplicate accounts, bots or other means being used to circumvent the 8 ticket limit. Fraudulent ticket orders may be cancelled without notice.

  Why the limit? The ticket limit is in place to allow as many people as possible the opportunity to purchase tickets for THE LION KING.

   

  CAN I GET A REFUND OR EXCHANGE MY TICKETS FOR ANOTHER DATE ONCE I PURCHASE?

  As with all ticket purchases, we recommend that you check / confirm dates and times of the performance you intend to purchase before completing the checkout on Ticketmaster.

  There are no refund or exchanges on tickets once they are purchased if you change your mind or for personal reasons.

   

  IS THERE ACCESSIBLE SEATING AVAILABLE?

  Wheelchair users have access to specially designated spots in row V in the Lower Bowl, accessible via the  foyer elevator. When booking tickets, please note that Doors 13-18 are closest to the elevators and Doors 1-3 are on the ground floor. Companion seating is available and must be reserved at the time of booking. For more information on accessible seating, click here.

  Accessible seating can now be purchased online or over the phone.

  If you are having difficulty with accessibility seats online, please call 09 970 9711 or visit www.ticketmaster.co.nz/help.

  
  Service Hours: Monday – Friday 9:00am – 7:30 pm; Saturday – Sunday 9:00am – 5:00pm (excludes Public Holidays).

   

  WHAT HAPPENS IF TRAVEL RESTRICTIONS ARE IN PLACE OR I AM UNABLE TO ATTEND DUE TO COVID-19?

  Maintaining a safe and healthy environment for audiences, cast and the venue is of paramount importance.

  • If you are unwell, with any Covid-19 symptoms, please contact customer service by submitting a request no later than 10AM on the day of performance and we will work with you to exchange your tickets for a future performance (subject to availability).
  • If you are travelling from another region or are an international traveller and are unable to attend the performance due to travel or quarantine restrictions, please submit a request no later than a week before your performance and we will work with you to exchange your tickets for a future performance (subject to availability).
  • Exchanges are subject to availability at the time of exchange and must be of equal value of the original ticket(s) purchased. If you wish to exchange to a higher priced ticket(s), you will be asked to pay the difference in ticket price.
  • In those cases, if after following the above processes we are unable to facilitate an exchange for another performance, a refund will be offered.
  • No exchanges or refunds can be provided after the deadlines listed above or after a performance date unless required by applicable law.
  • Please note: we can only assist those who purchased their Lion King tickets on Ticketmaster New Zealand, the authorised ticket seller for Spark Arena, or through approved travel package partners. If you purchased tickets through any other avenue, please contact the seller directly to learn more about their refund and exchange policy.

   

  WILL THE VENUE HAVE COVID-SAFE PROTOCOLS IN PLACE?

  Spark Arena will operate in accordance with its Covid Safe Plan with the goal of ensuring that your experience at the arena is made as safe as reasonably possible. The Covid Safe Plan applicable at the time of your visit will be made available on the venues website here.

   

  WHEN WILL I RECEIVE MY TICKETS?

  If you selected mobile ticket delivery, tickets will be delivered via My Account on the Ticketmaster website and available to you from 72 hours prior to your selected performance.

  If you selected venue collection for your tickets, they will be available on the day of the performance only. Tickets must be collected and personally signed for by the credit card holder who is the only person authorised to collect tickets. For identification purposes the credit card holder must present personal ID, the credit card which was used when purchasing the tickets and the account confirmation number at the time of collection.

   

  WHAT IF I DO NOT RECEIVE MY TICKETS 72 HOURS BEFORE THE PERFORMANCE?

  If you cannot find or do not receive your mobile tickets (from 72 hours before the performance only), we recommend the following:

  • Log into your online Ticketmaster account to access your mobile tickets and double-check to ensure all details are correct.
  • Contact Ticketmaster customer service by submitting a request.

  Lost or replacement tickets can only be obtained at the venue box office prior to the performance and will only be issued to the original ticket purchaser / Ticketmaster account holder upon showing valid ID.

   

  If you selected COLLECTOR TICKETS, these will be mailed to your address and will arrive a minimum of 3 days prior to your performance.

  If it is within 3 days of your event and your Collector Tickets have not arrived in the post, please click here to submit an enquiry through our webpage and include your event name and “Collector Tickets Not Arrived” as the subject.

   

  WHERE CAN I GET OFFICIAL SHOW MERCHANDISE OR THE CAST RECORDING?

  You can get the official THE LION KING merchandise at the venue or online via Disney Shopping. The live cast recording is available through Amazon, iTunes and other retailers.

• Rescheduled & Cancelled Events

  

  Our operating hours are 9 am - 7:30 pm Monday - Friday and 9 am - 5 pm weekends (9 am - 5 pm on public holidays) please do not send in multiple requests, doing so will slow down our response times. Instead, try our Social Media team or check our Help pages if you are in need of any updates, these will be updated regularly. If your event is today, please visit the venue box office for assistance. We are currently experiencing an unprecedented amount of Rescheduled and Cancelled events. Please be assured that our staff are doing everything that they can to answer you. If your event isn't listed below, please do not contact us asking for information. When/if your event is affected, you will be contacted by email and SMS and the information will be posted here. This page will be updated as soon as we hear officially from event partners. Thank you for your patience and understanding during this trying time.
  
  Any events that have been cancelled or rescheduled you should be able to find more details in our helpdesk. If you can't find what you're looking for, try searching the name of your event in the search bar above. There may be instances, especially with postponed shows, where the new date has not yet been confirmed by the Promoters. For more information, please keep an eye on this page, which will be updated with all the latest information.

  
  My event's been rescheduled – will I get new tickets?
  
  If tickets have already been sent out when the event's been rescheduled, they'll usually be valid for the new date. There's sometimes the odd occasion where the original tickets won't be accepted, but we'll always be sure to let you know if that's the case. We will make contact with all of our customers to advise what they'll need to do. 
  
  Why isn't my event listed here? I'm sure I've heard it was cancelled.
  
  We can only announce a change once it's been confirmed to us by the Venue or Promoter. There's always quite a lot going on behind the scenes when an event is changed, so if you've seen something on the venue's website, the band's Facebook page or anywhere else but it's not posted here yet, don't worry. It might be that we're just finalising details, but we'll let you know as soon as we have the details confirmed. Check the list below for any changes to your event.
  
  If you still require further assistance, please don't hesitate to Submit a Request via the button at the bottom of the page, and one of our Customer Support representatives will provide an answer as soon as possible.
  
  

  Event Name	City	Venue	Original Date	Status	New Date	New Venue
  Alanis Morissette	Auckland	Spark Arena	21/04/2020	Rescheduled	25/11/2021	N/A
  Backstreet Boys	Auckland	Spark Arena	28/04/2021	Rescheduled	19/03/2022	N/A
  Ben Elton	Auckland	Civic Theatre	9/05/2020	Rescheduled	26/05/2021	N/A
  Ben Elton	Wellington	Opera House	30/04/2021	Rescheduled	21/05/2021	Michael Fowler Centre
  Bravo Amici	Dunedin	Dunedin Town Hall	12/05/2020	Rescheduled	25/05/2021	N/A
  Bravo Amici	Wellington	Opera House	14/05/2020	Rescheduled	23/05/2021	Michael Fowler Centre
  Bravo Amici	Auckland	Kiri Te Kanawa Theatre	19/05/2020	Rescheduled	21/05/2021	N/A
  China Crisis	Wellington	San Fran	2/07/2021	Rescheduled	18/02/2022	N/A
  China Crisis	Auckland	Tuning Fork	3/07/2021	Rescheduled	19/02/2022	N/A
  Chopper: the Silencer	Rotorua	Energy Events Centre	19/03/2021	Rescheduled	15/07/2021	N/A
  Chopper: the Silencer	Wellington	Opera House	21/03/2021	Rescheduled	10/07/2021	N/A
  Cowboy Junkies	Auckland	Bruce Mason Centre	29/01/2021	Rescheduled	28/01/2022	N/A
  Cowboy Junkies	Wellington	Opera House	31/01/2021	Rescheduled	29/01/2022	N/A
  David Gray	Auckland	Spark Arena	27/11/2021	Rescheduled	26/11/2022	N/A
  David Gray	Wellington	TSB Arena	25/11/2021	Rescheduled	24/11/2022	N/A
  Definitely Oasis	Wellington	San Fran	3/07/2021	Rescheduled	8/01/2022	N/A
  Definitely Oasis	Auckland	Tuning Fork	2/07/2021	Rescheduled	7/01/2022	N/A
  Delta Goodrem	Wellington	Michael Fowler Centre	22/04/2021	Rescheduled	22/10/2021	N/A
  Delta Goodrem	Auckland	Kiri Te Kanawa Theatre	23/04/2021	Rescheduled	21/10/2021	N/A
  Faith No More	Auckland	Spark Arena	24/02/2021	Rescheduled	12/02/2022	N/A
  Fastlove	Wellington	Opera House	27/04/2021	Rescheduled	22/05/2022	N/A
  Fastlove	Auckland	Bruce Mason Centre	30/04/2021	Rescheduled	21/05/2022	N/A
  Friends – The Musical Parody	Auckland	Kiri Te Kanawa Theatre	1/10/2020	Rescheduled	6/10/2021	N/A
  Friends – The Musical Parody	Wellington	Opera House	22/09/2020	Rescheduled	10/10/2021	Michael Fowler Centre
  Herman's Hermits	Wellington	Opera House	3/09/2020	Rescheduled	11/09/2021	N/A
  Herman's Hermits	Dunedin	Glenroy Auditorium	10/09/2020	Rescheduled	2/09/2021	N/A
  Kota The Friend	Auckland	Neck of the Woods	15/12/2020	Rescheduled	23/11/2021	N/A
  Leaving Jackson	Wellington	Opera House	20/03/2021	Rescheduled	13/11/2021	N/A
  Leaving Jackson	Auckland	Bruce Mason Centre	27/03/2021	Rescheduled	19/11/2021	N/A
  Letz Zep	Auckland	Powerstation	1/06/2021	Rescheduled	16/03/2022	N/A
  Mad Caddies	Auckland	Tuning Fork	3/12/2020	Rescheduled	2/10/2021	N/A
  Mansfield – In Her Own Words	Wellington	Opera House	13/06/2020	Rescheduled	14/06/2021	Michael Fowler Centre
  Mansfield – In Her Own Words	Auckland	Bruce Mason Centre	20/06/2020	Rescheduled	20/06/2021	N/A
  Marc Rebillet	Auckland	Powerstation	24/03/2020	Rescheduled	22/01/2022	N/A
  My Chemical Romance	Auckland	Outer Fields	25/03/2020	Rescheduled	12/03/2022	N/A
  NZOP: The Marriage of Figaro	Auckland	Kiri Te Kanawa Theatre	4-14 June 2020	Rescheduled	8-13 Jun-21	N/A
  NZOP: The Marriage of Figaro	Wellington	Opera House	27 Jun - 2 Jul 2020	Rescheduled	23-27 Jun-21	N/A
  NZSO: Setting Up Camp - Town and Country	Dunedin	Dunedin Town Hall	4/03/2021	Rescheduled	24/09/2021	N/A
  Outerfields2021	Auckland	Outer Fields, Western Springs	6/03/2021	Rescheduled	4/12/2021	N/A
  Patti Smith	Auckland	Auckland Town Hall	8/04/2021	Rescheduled	26/04/2022	N/A
  Pink Floyd Experience	Auckland	Bruce Mason Centre	13/06/2020	Rescheduled	12/06/2021	N/A
  Pop Will Eat Itself	Auckland	Tuning Fork	13/10/2020	Rescheduled	13/10/2021	N/A
  Pop Will Eat Itself	Wellington	San Fran	14/10/2020	Rescheduled	12/10/2021	N/A
  Rod Stewart	Dunedin	Forsyth Barr Stadium	11/11/2020	Rescheduled	6/04/2022	N/A
  Rod Stewart	Napier	Mission Estate Winery	14/11/2020	Rescheduled	9/04/2022	N/A
  Rod Stewart	Napier	Mission Estate Winery	15/11/2020	Rescheduled	10/04/2022	N/A
  RUDE FOOD Comedy Cook-off	Auckland	Kiri Te Kanawa Theatre	20/02/2021	Rescheduled	22/05/2021	N/A
  Simple Minds	Wellington	TSB Arena	11/12/2020	Rescheduled	17/12/2021	N/A
  Simple Minds	Auckland	Villa Maria Winery	12/12/2020	Rescheduled	18/12/2021	N/A
  Steve Hackett	Auckland	Auckland Town Hall	2/06/2020	Rescheduled	17/06/2022	N/A
  Tame Impala	Auckland	Spark Arena	16/04/2020	Rescheduled	5/12/2021	N/A
  Te Wero - Fashion Runway	Rotorua	Energy Events Centre	15/08/2020	Rescheduled	11/09/2021	N/A
  The Crystal Method	Auckland	The Studio	15/12/2020	Rescheduled	14/12/2021	N/A
  The Doors Alive (The Doors Tribute)	Wellington	San Fran	22/10/2020	Rescheduled	15/10/2021	N/A
  The Doors Alive (The Doors Tribute)	Auckland	Powerstation	23/10/2020	Rescheduled	16/10/2021	N/A
  Todrick Hall	Wellington	Opera House	10/01/2021	Rescheduled	16/12/2021	N/A
  Touch Bass	Auckland	Spark Arena	1/04/2021	Rescheduled	25/11/2021	N/A
  Trixie & Katya Live - The UNHhhh Tour	Wellington	TSB Arena	25/06/2020	Rescheduled	26/07/2021	N/A
  Violent Femmes	Wellington	Opera House	16/11/2020	Rescheduled	12/02/2022	N/A
  World of Musicals	Wellington	Opera House	1/05/2021	Rescheduled	4/11/2021	N/A
  World of Musicals	Auckland	Bruce Mason Centre	20/04/2021	Rescheduled	26/10/2021	N/A
  WWE Live 2020	Auckland	Spark Arena	31/07/2021	Rescheduled	4/08/2021	N/A
  Yotam Ottolenghi	Auckland	The Civic	16/06/2021	Rescheduled	15/01/2022	Kiri Te Kanawa
  Yotam Ottolenghi	Wellington	Michael Fowler Centre	15/06/2021	Rescheduled	13/01/2022	TSB Arena
  Dr. Michael Mosley	Auckland	Kiri Te Kanawa Theatre	27/04/2021	Postponed	Awaiting New Date	N/A
  Great Gable	Auckland	Tuning Fork	31/10/2020	Postponed	Awaiting New Date	N/A
  Happy Place	Auckland	Spark Arena	17-22-Apr-21	Cancelled	N/A	N/A
  Happy Place	Auckland	Spark Arena	23-Apr-21 10-11:30 am	Cancelled	N/A	N/A
  Harry Styles	Auckland	Spark Arena	23/11/2020	Postponed	Awaiting New Date	N/A
  Jon Stevens ’Noiseworks + INXS Collection	Wellington	San Fran	4/03/2021	Postponed	Awaiting New Date	N/A
  Jon Stevens ’Noiseworks + INXS Collection	Auckland	Powerstation	5/03/2021	Postponed	Awaiting New Date	N/A
  Made in the 90's	Auckland	Bruce Mason Centre	13/03/2021	Postponed	Awaiting New Date	N/A
  Moscow Ballet - Sleeping Beauty	Auckland	Kiri Te Kanawa Theatre	9/05/2020	Postponed	Awaiting New Date	N/A
  Orpheus Choir Wellington: Bach Mass in B Minor	Wellington	Michael Fowler Centre	19/09/2020	Postponed	Awaiting New Date	N/A
  Six: The Musical	Wellington	Opera House	9-19 Jul 2020	Postponed	Awaiting New Date	N/A
  Stormzy	Wellington	TSB Arena	19/11/2020	Postponed	Awaiting New Date	N/A
  The Bluetones	Auckland	Tuning Fork	26/01/2021	Postponed	Awaiting New Date	N/A
  The Nutcracker & Don Quixote	Auckland	Bruce Mason Centre	29/10/2020	Postponed	Awaiting New Date	N/A
  The Nutcracker & Don Quixote	Auckland	Kiri Te Kanawa Theatre	31/10/2020	Postponed	Awaiting New Date	N/A
  The Nutcracker & Don Quixote	Wellington	Opera House	10/11/2020	Postponed	Awaiting New Date	N/A
  The Nutcracker & Don Quixote	Wellington	Opera House	11/11/2020	Postponed	Awaiting New Date	N/A
  The Offspring and SUM41	Auckland	Spark Arena	28/04/2020	Postponed	Awaiting New Date	N/A
  Zucchero: D.O.C. World Tour	Auckland	Auckland Town Hall	2/04/2020	Postponed	Awaiting New Date	N/A
  Lauv	Auckland	Spark Arena	1/09/2021	Cancelled	N/A	N/A
  Level 42	Auckland	The Civic	28/04/2021	Cancelled	N/A	N/A
  Marcus King Band	Auckland	Powerstation	8/04/2021	Cancelled	N/A	N/A
  Patti Smith	Auckland	Auckland Town Hall	28/04/2020	Cancelled	N/A	N/A
  Sir Ranulph Fiennes	Auckland	Auckland Town Hall	30/05/2021	Cancelled	N/A	N/A
  Sir Ranulph Fiennes	Wellington	Michael Fowler Centre	31/05/2021	Cancelled	N/A	N/A
  TEDxWellington 2021	Wellington	Michael Fowler Centre	8/05/2021	Cancelled	N/A	N/A
  Vodafone Warriors V Cowboys	Auckland	Mt Smart Stadium	2/05/2021	Cancelled	N/A	N/A
  Winetopia Masterclass: Glass Alchemy with Spiegelau	Wellington	TSB Arena	22/05/2021	Cancelled	N/A	N/A

   

• Covid-19 (Coronavirus)

  

  Information about COVID-19 (Coronavirus)

  Caring for the safety and well-being of our fans has been and always will be Ticketmaster’s most important priority, especially during challenging times like these. As global health concerns continue to develop, our team is working diligently behind the scenes, coordinating with local authorities in monitoring and assessing overall impact, while actively supporting the artists, teams, festivals and venues you love as they work out how best to proceed with the thousands of events they have on the horizon.

  While some events unfortunately have had to be cancelled, we are working with many of our event partners to see how best to reschedule each event for your enjoyment. As you can imagine, this takes time, so we truly appreciate your patience and understanding as we navigate this new territory.

  In order to provide you with as much information as we can, we have created a comprehensive information page that will be consistently updated with changes to the status of all impacted events, so feel free to check back often.

  As a result of the high volume of cancellations and rescheduled events, we encourage you not to reach out directly with a refund request. The best way to check your event status is through this page 

  In the meantime, please see below for more detailed guidance:

  • For future events that are still scheduled, you’re all set. There’s nothing you need to do. If anything changes, we will contact you with updates.
  • If your event has been cancelled, there’s also nothing you need to do. We’ll get in touch with you directly with more information.
  • If your event has been rescheduled, we are working with the event organiser to identify new dates, and we will contact you as soon as we have confirmation and more information this.
  • For additional information, you can visit our help centre 

  Please understand that due to the high volume of enquiries, our Fan Support team is experiencing longer than normal wait times.

  For now, we want to thank you for being such a valued part of the live entertainment world. We are working around the clock on solutions and truly apologise for any inconvenience.

  At Ticketmaster, our vision is to connect people through the power of live events. What makes these experiences so special is the pure joy we feel from being among a community of like-minded, dedicated fans. We’d like to take a moment to offer our most sincere support to any of our fellow fans, friends and family who have been affected by this virus. We wish everyone the best health and safety during this difficult time, and we look forward to returning to our favourite live events as soon as possible.

  Sincerely,

  Ticketmaster

  What if my event is cancelled or postponed due to Coronavirus COVID-19?

  If your event has been cancelled, we’ll be in touch to confirm when your refund will be processed and what action you need to take.

  We’ll also get in touch if your event is rescheduled. Your tickets will be valid for the rescheduled date but if you can’t make it, you can get a refund once the new date has been announced.

  What is being done at venues to ensure prevention of Coronavirus COVID-19?

  Please refer directly to the venue’s website for more information.

• Auckland Writers Festival 2021 - Shopping List

  

  The Auckland Writers Festival Shopping List Page is no longer available. To book multiple AWF sessions either:
  
  Complete the AWF order form - CLICK HERE.

  OR type your ticket requests into the body of an email and send them to groups@ticketmaster.co.nz.
  OR call AWF dedicated booking line on 09 951 2525 between the hours of 9am – 7pm, Mon – Fri, 9am – 5pm Sat and Sun.