Ticketmaster, on behalf of its clients, strives to make it as easy as possible to purchase accessible tickets for venues across the country. Most venues offer accessible areas to accommodate their guests. Availability and type of accessible tickets will vary based on each venue's policies and/or the type of event taking place.
You can purchase accessible tickets directly from your event’s interactive seat map, or by calling the Accessible Booking Line on 0800 111 999, available Monday to Sunday, 9:00 am – 5:00 pm. Fans who aren't purchasing or require assistance with their accessible ticket order won’t be serviced on this line.
Alternatively, you can submit a request through our Help Centre by selecting Accessible Bookings as the topic.
Accessible tickets are reserved solely for fans with disabilities and their companions. Fans who abuse this policy could have their order cancelled.
How do I see the types of accessible tickets available for my event?
The number and types of accessible tickets available varies by event and venue. To see what accessible tickets are available for your event follow these steps:
- Select the Filter button.
- Toggle the Show accessible tickets switch and the types of accessible tickets available for that event will appear.
- Select the Apply Filters button.
- Click or tap a section on the interactive seat map to see how many accessible tickets are available, as well as their location within the section and price.
What should I do if my interactive map doesn’t display accessible tickets?
Some venues only sell accessible tickets at their box office. Click Accessible Tickets under the event title or tap the i icon on the app to find out more information for accessible tickets policies for each event and venue.
There are events where Ticketmaster isn’t the primary ticket seller; tickets are posted for sale by third-party sellers or other fans. In this case, we can’t guarantee that accessible tickets will be posted for resale. So, if you require accessible tickets for these events, contact the primary ticket seller and/or the venue box office to check on availability of accessible tickets.
A Hearing Loop can assist fans who are hard of hearing by boosting the sound of the performance through their hearing aid. The venues below incorporate the hearing loop.
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Hearing Loops are available at the following venues in certain areas.
- The Civic, Aotea Centre in the Kiri Te Kanawa Theatre
- Auckland Town Hall in the Great Hall and the Concert Chamber
- Bruce Mason Centre
To use the loop switch your hearing aids to 'tele'. Vist the Auckland Live Accessibility page for more information.
What is an Audio Described Performance?
In an Audio Described show, audience members can listen to a description of the visual aspects of the performance described live through a small radio receiver. Theatre goers who are vision impaired to sit in most parts of any theatre and fully participate in the performance. Audio description sometimes extends beyond the play itself, giving you details of the program and descriptions of costumes and stage settings before a performance starts.
Any event offering Audio Described performances will be visibly marked as such on our website for that performance. Not all venues and events offer Audio Described performances.
What is a Relaxed or Autism-Friendly Performance?
Relaxed performances are open to everyone, but the environment has been specifically adapted for families with children with an Autistic Spectrum Condition, individuals with sensory and communication disorders, learning disabilities and anyone who would benefit from a more relaxed environment.
The Event Organiser, venue or artist makes slight adjustments to the production, including the removal of strobe lighting and pyrotechnics, reduction of any jarring sounds, and lights focused into the audience or house lights being dimmed.
Any event offering relaxed or Autism-Friendly performances will be visibly marked as such on our website for that performance. Not all venues and events offer relaxed or Autism-Friendly performances.
What is a New Zealand Sign Language Interpreted Performancce?
New Zealand Sign Language (NZSL) is the language of the New Zealand Deaf community. Experienced NZSL theatre interpreters stand to the side of the speaker or action and interpret the text and dialogue into NZSL signing live.
Any event offering NZSL Interpreted performances will be visibly marked as such on our website for that performance. Not all venues and events offer NZSL Interpreted performances.