What is Secure Tickets?
Secure Tickets offers you the ability to add enhanced refund rights, above what’s required by law, to your order in Checkout. Information on what is included can be found in the Secure Tickets Terms and Conditions.
How do I request a refund if I have purchased Secure Tickets?
For refunds in accordance with the Secure Ticket Terms and Conditions please complete a refund application form.
How do I know if I have purchased Secure Tickets?
If you purchased Secure Tickets with your event ticket, information will be present in your confirmation email and in My Account on desktop or mobile web view under your event tickets.
What happens to Secure Tickets when an event is cancelled or rescheduled?
When an event is cancelled or you are unable to attend a rescheduled date and you are entitled to a refund under our Purchase Policy you will be refunded the full amount paid, including the amount you pay to upgrade your ticket to a Secure Ticket. When an event is rescheduled, and you can attend the new date, your Secure Tickets will also be moved to the new event date.