Mobile Delivery ticketing is like Print-at-Home tickets but instead of having to print off the tickets yourself, you can just show the ticket barcode on your mobile phone. It is the easiest and safest way to access tickets to your events. When you select Mobile delivery at checkout - your mobile phone is your ticket. Your tickets will not be available for print or emailed to you
How do I use my Mobile Delivery Ticket?
To use your Mobile Delivery tickets, just go to www.ticketmaster.co.nz on your mobile phone browser and follow the below step-by-step guides.
1. Log into your Ticketmaster account by clicking on the icon in the top right.
2. Select View Upcoming Events under the My Tickets heading.
3. Select the event you are wanting to download the tickets for.
4. Your Mobile Ticket will load, ready for you to scan at the venue.
Will the scanners at venues work through phone screen covers?
Yes - there should be no issue using a phone that has a clear screen protector.
Is there anything I need to do when I get to the venue to scan my mobile?
Make sure the backlight on the phone is set nice and bright. Scanners work much better with a bright screen and it will save time at the venue entrance changing this if the ticket won't scan.
What happens if I lose/change my phone?
Contact us to discuss alternative methods of delivery or if it's the day of your event, present your order number and a valid photo ID at the venue Box Office for assistance.
Do all members in my booking have to arrive together if I have selected eTicket delivery?
Yes, all members in your booking must arrive together as scanning will be conducted on your (the purchaser’s) mobile device.
What happens if I forget my phone or my battery dies at the venue?
If you find yourself at the venue and are unable to access your ticket on your mobile phone, please visit the Box Office. You will need to provide some form of ID so that the Box Office staff can access your Ticketmaster account details.