Why have I been asked to enter a verification code to print my tickets or to change my email address online?
Ticketmaster is introducing Two Factor Authentication security to safeguard your My Ticketmaster account information.
Why are you doing two factor authentication?
Protecting your Verified tickets is our top priority, which is why we added Two Factor Authentication to your Ticketmaster account.
How does Two Factor Authentication work?
Two Factor authentication starts when you attempt to print your verified tickets or change your email address. Start as you normally would; if we don’t recognize your device, we will ask you to type in a code.
1. Click on “get tickets” or “submit” in the edit email section of the edit profile page. If the device isn’t recognized, we will automatically send you an email to the address that you use to login to your TM Account.
2. Open your email: An email with an authentication code or link is sent to the address associated with your Ticketmaster account.
3. Complete the authentication: Click the link or enter the code in your browser, then carry on managing your tickets or account.
What if I don’t see the Two Factor Authentication e-mail?
Check your spam filters or spam folder as these e-mails may occasionally be stuck there. It may also take a few minutes for the e-mail to arrive.
Does the Two Factor Authentication code expire?
Yes, the code will expire in 24 hours. Once that code expires, you are able to request a new code by clicking 'View & Print Tickets' again in your My Ticketmaster account.
What triggers the Two Factor Authentication security feature?
When you print your verified tickets or change your e-mail address on a device we don’t recognise, this security feature will be triggered.
Will the Two Factor Authentication security feature happen every time?
No, it should only happen the first time you attempt to print your verified tickets or change your email address on any given device. It may happen more frequently if you use different browsers, clear cookies, or update software on your device.
Can I turn Two Factor Authentication off?
No, this is a security feature to make sure your tickets are only ever accessed by you.
Is Two Factor Authentication only prompted for Print-at-Home tickets? Or is it also presented when a customer logs into their account from a new device?
It is presented on the Ticketmaster website for printing and changing your e-mail.
Troubleshooting:• I do not have access to the e-mail account right now• I will not be able to access the e-mail account ever (i.e. switched jobs)• There is a service problem or the website is not responding• I have exceeded the number of attempts for the selected action on desktop• I have exceeded the number of attempts for the selected action on mobile: What you should do:
Contact our Customer Support team on 0800 111 999. Our team will help you to gain access to your account to print your tickets, or arrange an alternative delivery method for you.