Artists, promoters, sports leagues, or teams decide how they want to sell their tickets on Ticketmaster’s marketplace. When you're purchasing tickets, we'll always give you a clear breakdown of exactly what fees are involved.
What fees are included?
Primary Tickets
For Primary Tickets- tickets sold to you by us direct from the event organiser, any fee calculated per ticket or as a percentage of a ticket price are now included in the price of the ticket and not separately listed.
Any fee calculated per order is added separately.
What do different fees mean?
Fees and charges vary per event, so please check the fees applicable to your event on the event page.
Handling Fee: Tickets purchased on the site are typically subject to a per-order handling fee that applies to tickets purchased over the phone and online. This doesn't apply to in person box office purchases.
This is a fee for Ticketmaster’s services and includes the cost of providing a safe and secure ticket-buying experience. It also covers the equipment and support we provide presenters, promoters, teams and venues with, helping them to manage their box office and seamlessly get everyone into the venue on event day. Handling fees vary depending on the event and are agreed between the relevant event partner and Ticketmaster.
Delivery Fees: Delivery methods and the applicable fee for each option can vary from event to event. The relevant delivery fee is charged per-order and depends on which delivery options are available and selected by you at checkout. For most events, tickets are mobile and delivered directly to your Ticketmaster Account for free, so your phone is your ticket.
Venue Levy: Some venues apply a levy per ticket and these are included in the price of the ticket. More information on which venues have a levy applied can be found below.
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Christchurch Town Hall & James Hay Theatre
A Town Hall Heritage Levy applies to all ticketed events within the Christchurch Town Hall. For more information, please contact Venues Ōtautahi, www.venuesotautahi.co.nz -
Eden Park
An Eden Park Stadium Levy applies to each adult ticket. This ticket levy contributes to the ongoing and future maintenance of Eden Park. For further information on the Stadium Levy Fee, please contact Eden Park Trust, www.edenpark.co.nz -
Go Media Stadium Mt Smart
For some events, a Stadium Levy applies to tickets. For further information on the Stadium Levy, please contact Auckland Stadiums, www.aucklandstadiums.co.nz -
Sir Howard Morrison Centre
A Venue Levy applies to all ticketed events at the Sir Howard Morrison Centre. For more information, please contact the Sir Howard Morrison Centre, www.sirhowardmorrisoncentre.co.nz -
Spark Arena
A Land Levy has been introduced by Spark Arena. For further information on the Land Levy Fee, please contact Spark Arena, www.sparkarena.co.nz -
St James Theatre and The Opera House Wellington
A Performing Arts Levy applies to each ticket. For further information on the Performing Arts Levy, please contact Venues Wellington, www.venueswellington.com -
Wolfbrook Arena
A Land Levy applies to all ticketed events at Wolfbrook Arena. For more information, please contact Venues Ōtautahi, www.venuesotautahi.co.nz