Fees and charges vary per event, so please check the fees applicable to your event on the event page.
Infrastructure Charge
Infrastructure Charge of up to 1.95% applies to tickets purchased over the phone and online as a fee for providing our contact centre and ticketing platform. The Infrastructure Charge will be added to the price of tickets displayed on our event page. No Infrastructure Charge applies when you purchase tickets in person at outlets or box-offices.
Handling Fee
Tickets purchased on the site are typically subject to a per-order handling fee and applies to tickets purchased over the phone and on-line (but not in person box office purchases). This is a fee for Ticketmaster’s services and includes the cost of providing a safe and secure ticket-buying experience. It also covers the equipment and support we provide presenters, promoters, teams and venues with, helping them to manage their box office and seamlessly get everyone into the venue on event day. Handling fees vary depending on the event and are agreed between the relevant event partner and Ticketmaster. For some events our event partners may elect to impose a per ticket service charge for online and in phone bookings in place of a handling fee.
Booking Fees are a fee per ticket that applies if purchasing tickets from an outlet or the venue Box Office.
Delivery Fees
We offer our customers several convenient delivery options. The relevant delivery fee is charged per-order and depends on which delivery option(s) are available and selected by you at checkout.
Land Levy
Spark Arena Land Levy
A Land Levy has been introduced by Spark Arena. For further information on the Land Levy Fee, please contact Spark Arena, www.sparkarena.co.nz
Eden Park Stadium Levy
An Eden Park Stadium Levy applies to each adult ticket. This ticket levy contributes to the ongoing and future maintenance of Eden Park. For further information on the Stadium Levy Fee, please contact Eden Park Trust, www.edenpark.co.nz
St James Theatre and The Opera House Wellington Performing Arts Levy
A Performing Arts Levy applies to each ticket. For further information on the Performing Arts Levy, please contact Venues Wellington, www.venueswellington.com
Sir Howard Morrison Centre
A Performing Arts Levy of $1.00 per ticket applies to all ticketed events at the Sir Howard Morrison Centre. For more information, please contact the Sir Howard Morrison Centre, www.sirhowardmorrisoncentre.co.nz